Program Analyst - Management Support

Overview of the Company

Social Solutions International, Inc. (Social Solutions) is a Hispanic and woman-owned business emphasizing quality research and evaluation, training and technical assistance, and institutional support services. We are a mission-driven organization that believes that superior science can improve the world. Social Solutions is dedicated to the creation of social and health solutions to improve the welfare of underserved populations worldwide.

Overview of the Position

This position is located in USAID’s Bureau for Development, Democracy, and Innovation, in the Office of Administrative Management Services (DDI/ AMS).  DDI/AMS manages the core human resources and administrative management services functions of the Bureau. AMS advises Bureau leadership on strategic planning and workforce-management and identifies opportunities to gain efficiencies and improve operations

The AMS Office has two Divisions: The Staffing & Workforce Management Division is responsible for managing recruitment and personnel actions for DDI, across multiple direct and non-direct hire mechanisms and the Logistics and Operations Division is responsible for managing all non-personnel matters for DDI including the AMS Office's OE and Program budgets, COOP, Space Management, Security and IT requests.

The Program Analyst will work closely with the AMS Logistics and Operations Division to provide analytical support to its technical staff in the areas of space, IT assets, facilities management and security for both US Direct and Non-Direct hires.  The Analyst will create and manage trackers and databases to cover the full realm of non-personnel related actions and requests for DDI.  There will be aspects of project management, and process improvement initiatives to enhance the customer experience with the AMS Office overall. Day-to-day duties range from routine tasks such as maintaining electronic program files, to more complex analytical-type tasks such as collecting, compiling, and analyzing data for various program documents and designing and maintaining shared spreadsheets in support of tracking systems.

Essential Duties and Responsibilities

1. Analyze and implement administrative and programmatic policies and requirements to support major agency organizations.
2. Analyzes the efficiency of organizational structure in delivering program needs and making recommendations based on findings.
3. Reviews and interprets agency and government-wide policies and directive materials, and initiates actions necessary to implement new or revised policies or procedures to ensure the organization’s compliance. Analyzing, evaluating, and/or developing the new or modified program and/or management policies, regulations, processes, and procedures, regulations, goals, and objectives.
4. Researching proposed management and program practices for the improvement of the effectiveness and efficiency of programs.
5. Conducting complex studies of employee/organizational efficiency and productivity and recommending changes or improvements in staffing, work methods, and/or procedures.
6. Track program activities and progress through logistics management and administration
7. Maintains liaison and communication with persons and groups from both within and outside USAID, speaking for the agency on routine scheduling issues
8. Personally handles routine inquiries and those requiring knowledge of the organization’s activities or its internal administrative procedures
9. Participates in all relevant technical and managerial meetings for the purpose of assisting in management duties
10. Other duties as assigned

Requirements

Required Qualification, Education and/or Experience:

1. Requires Bachelor’s Degree and a minimum of 4- 6 years of relevant experience

Strong Skill-sets Needed:

1. Project Management
2. Problem Solving
3. Organizing and Planning
4. Written and Verbal Communication
5. Customer Service
6. Teamwork
7. Multitasking
8. Staff working on this effort must possess the ability to obtain a current “Secret” clearance.

Equal Employer

Social Solutions offers competitive salaries and comprehensive benefits. Please submit your resume online at www.socialsolutions.biz.

Social Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability status, sexual orientation, gender identity or any other characteristic protected by law.