Professionalized Services Manager

We are accepting applications for internal candidates only until 3/27/2024.

Who is Water Mission?

Water Mission is a Christian engineering nonprofit that builds safe water solutions for people in developing countries, refugee camps, and disaster areas. Since 2001, Water Mission has served more than 8 million people in 60 countries, sharing safe water and the message of God’s love. Working at Water Mission is as much a calling as it is a career, and we are searching for people with the courage, passion, and drive to help us change the world. Read more about our Statement of Faith and Our Christian Mission.

What is the opportunity?

Under the direction of the Water Mission Tanzania Country Program Director in coordination with the Director of Professionalized Services in Water Mission headquarters, the Professionalized Services Manager (PSM) will be responsible for organizing, leading, and managing the development of professionalized services within WMT with a goal to ensure sustainability and continued transformation in communities where safe water projects are implemented. Initially, the PSM will organize WMT’s existing strategies for sustainability, including our Rural Water Cooperative (RWC) which provides a platform to remain engaged with communities to help ensure that safe water solutions continue to reliably operate in accordance with Water Mission’s values and standards. The PSM will be responsible to review, understand, and communicate applicable regulatory requirements within Water Mission Tanzania and to engage with Government of Tanzania officials to meet Water Mission objectives, initially in relation to RWC, while maximizing impact through Validated Impact Income including Carbon Credits and UPTIME. The successful candidate will play a key role in operationalizing the Assetas data and asset management system. Additionally, the PSM will provide a key role in the development of additional models of professionalized services such as facilitating the formation of a privatized water utility in the country and ensuring it is operating effectively. While based in Dodoma, this position will require regular travel to areas of implemented safe water projects, including but not limited to Kigoma Region. Success in this role will be measured by return on investment (ROI) and the achievement of sustainability of the implemented safe water projects and impact goals.

As a key leader in Water Mission, the PSM is responsible for leading staff in developing a biblical worldview culture that leads to God-honoring excellence in all work and reinforces the following: providing accurate data, empowering staff to have the skills and mindset needed to acknowledge mistakes or problems as opportunities to find appropriate solutions, and empowering staff to consistently work for excellence in solutions that are consistent with Water Mission’s mission, vision, values, and standards.

A successful professionalized Service Manager will be responsible for:

• Assess current WASH service provision, with a particular focus on RWC, and identify opportunities for improvement.
• Develop and implement strategies to maximize UPTIME, ensure Carbon Credit reporting requirements are realized, and enhance overall service quality.
• Enhance collaboration between RWC requirements and Water Mission staff to exchange information and share experiences to address challenges quickly and optimize service delivery.
• Analyze the country program structure to identify opportunities for future build-up of the team to meet the country program goals.
• Use ROI analysis for decision-making to achieve the impact goals.
• Help lead the operationalization of Assetas management system, customized to the country program's unique needs.
• Ensure proper training and capacity building for staff involved in asset management activities.
• Engage in developing innovative models of professionalized services tailored to the country program.
• Support the establishment of a Water Utility entity and strengthen governance, policies, and regulations for effective water utility management.
• Develop and implement capacity-building programs and training workshops to enhance the skills and knowledge of utility management.
• Monitor key performance indicators (KPIs) and benchmarks to assess the effectiveness of revenue generation strategies and identify areas for improvement of the established utilities.
• Prepare comprehensive reports and presentations documenting outcomes of the projects and utilities, lessons learned, and best practices to inform stakeholders.
• Build relationships with other key stakeholders, including Government of Tanzania (esp. Ministry of Water and RUWASA), NGOs, and others that support achieving desired objectives.
• Help build and manage required key capacities including water system operators and professionalized services focused staff.

What is required?

• This role requires strong leadership abilities, technical expertise in WASH, and a passion for serving communities in need.
• Alignment with Water Mission’s Statement of Faith, Commitment to the mission and values of Water Missions.
• Personal growing relationship with Jesus Christ.
• Bachelor’s or master’s degree in civil engineering, Environmental Engineering, Water Resources Management, or a related field. An added degree in Business (such as an MBA) is a plus.
• A minimum of four years of experience in the WASH sector.
• Proven track record of driving results, achieving targets, and managing WASH projects in a dynamic and challenging environment.
• Strong analytical skills with the ability to interpret market trends, financial data, and operational metrics to inform decision-makers.
• Excellent communication, fluent in English and Swahili, negotiation, and stakeholder management skills.
• Commitment to promoting project sustainability and innovation in the WASH sector.
• Proficiency in Excel, Word, PowerPoint, and similar applications.