Overview of the role
reach52 is actively seeking an experienced Product Manager to lead the development, execution, and maintenance of its product roadmap with the Product & Engineering Team. As a Product Manager, you will play a pivotal role in owning the reach52 products to ensure that we are able to reach 52% of the world that needs healthcare access the most.
Title: Product Manager
Employment: Permanent, Full Time, On Site
Start Date: ASAP
Location: Mumbai, India
Reporting to: Product, Data and Engineering Director
Core Responsibilities
The core and responsibilities for this role will be:
- Develop and communicate a clear product vision and strategy that aligns with the reach52’s mission, requirements, and objectives.
- Lead the creation and maintenance of the product roadmap, prioritizing features based on customer feedback, market trends, and business priorities.
- Work closely with both internal and external stakeholders to gather and analyse requirements, translating them into user stories, specifications, and actionable plans for the development team.
- Champion the voice of the customer throughout the product development process, and regularly gather feedback (e.g. Product NPS), conduct user testing, and iterate on product features to enhance the customer experience.
- Manage and support the international Product & Engineering Team to ensure successful product development, quality assurance, launch and day-to-day maintenance post-launch.
- Conduct market research and competitive analysis to identify opportunities, trends, and threats, for informed product road mapping.
- Manage the end-to-end product development lifecycle, from concept to launch, and drive the execution of product-related initiatives, such as launching new features, or addressing bugs, ensuring they are delivered on time and within budget.
- Plan and execute product, feature or version launches, including go-to-market strategies, marketing collateral, and user communication.
- Develop and own key OKRs to measure the success of product-related initiatives, then monitor and analyse product performance using the same OKRs and iterate and optimize the product based on insights.
- Drive continuous improvement in the product development processes, tools, and methodologies, and stay up-to-date on industry best practices and emerging technologies.
- From time to time visit and observe field operations to be able to understand the user needs on a deeper, more authentic level.
- Take to heart with your product work the reach52 SWIFT values:
- Scalable Impact
- Win in Collaboration
- Igniting Change Requires Grit
- Frugal Innovation
- Take Ownership
Person specification
The ideal candidate will likely possess:
- Bachelor's degree in Computer Science, Computer Engineering, or related field.
- 10 years of industry experience with 5+ years of experience in product management, specifically in one or more industries below:
- Pharmaceuticals
- Consumer Health/FMCG
- Healthcare/Digital Health/Public Health
- Start-ups
- Deep knowledge of product architecture and design from UI/UX to mapping out customer journeys and personas, building roadmaps and schemas, etc.
- Strong knowledge of the following product-related items:
- RESTful APIs with an understanding of microservices principles
- Database technologies such as MongoDB, MySQL or PostgreSQL
- Containerization technologies (e.g., Docker) and orchestration frameworks (e.g., Kubernetes)
- Cloud platforms, preferably AWS or Azure
- Version control systems such as Git
- Design of offline services and for lower-spec devices
- Website and API securities
- Passion for technology and innovation, with a track record of successfully launching products that delight customers.
- Strong understanding of modern product management principles, methodologies, and best practices
- Strong experience in working with multiple markets/functions and operating in a regional product manager capacity, particularly within India and the Philippines.
- Excellent interpersonal, written, and oral communication skills in English and the relevant dialects in India.
- Excellent organisational and time-management skills, proactive problem solver, and attention to detail
- Ability to work in an Agile environment and adapt to changing priorities for long-term positive outcomes
- Passion for continuous learning, development, and empowering others
- Unquestionable integrity and a confident presence to effectively resolve sensitive issues
- Strong mastery of the Microsoft Office 365 suite and agile project management software (e.g. Jira)
- Analytical mindset, with the ability to gather and interpret data to make informed decisions.
- Willingness to regularly travel and visit reach52 communities across India.