Product Delivery Lead

About Turn.io

At Turn.io, we believe every person should be able to access support—no matter where they live. Our platform powers chat services on WhatsApp for organisations delivering health and wellbeing services at scale across the Global South. We’ve helped global leaders like WHO, and national health departments (South Africa, India, Brazil) transform access to care. Now we’re scaling our work with for-profit health companies that are redefining how healthcare is delivered—digitally, affordably, and at scale.

We’re a small, global and remote team, from Cambodia to Colombia and everywhere in between. We deeply care about our customers. Transparency and openness are key to us, where everyone is able to voice and contribute to decisions — big or small. We value a good work-life balance, kindness, empathy and caring about humans.

Role Overview

We're seeking a Product Delivery Lead to serve as the operational backbone of our product team. You will be taking care of the delivery aspects of our product development process to make our roadmap a reality. Like a trainer and nutritionist to an elite athlete, you'll be responsible to assist the product team in pushing projects forward more quickly—not by yelling at them, but by getting rid of roadblocks—ensuring they can focus on what they do best: building exceptional products.

You'll be the force multiplier that enables our Head of Product to focus on strategy and vision while you handle the operational excellence that turns ideas into shipped features. If you're passionate about creating order from chaos, love data-driven decision making, and want to be the delivery  hero behind successful product launches, we want to hear from you.

This is a part-time contractor role for 6 months. Ideally you are located in the GMT+1 to 3 hours timezone to maximise coordination across our global product team.

What You'll Do

You primary responsibility is to coordinate and optimise product delivery, ensuring the product roadmap transitions from vision to reality through effective execution:

• Establish and maintain product development processes and rituals (e.g., planning, retros, roadmapping)

• Coordinate product delivery of 3 to 4 small squads consisting of engineers and designers.

• Improve internal documentation and knowledge-sharing across teams

• Drive capacity planning initiatives to optimize resource allocation

• Coordinate product releases and launches between Head of Product and Product Marketing Manager

• Identify and eliminate delivery bottlenecks through process improvement and team collaboration

• Work with engineering teams to improve sprint planning, estimation accuracy, and delivery predictability

As a secondary responsibility, you will drive data-driven product decisions

• Collect, organize, and analyse product data to enable data-driven decision making
• Monitor product usage patterns and user behaviour through comprehensive data analysis
• Create dashboards and reporting mechanisms for internal metrics (deployment velocity, cycle time, etc.)
• Provide insights that help Product leadership make informed product decisions

What We're Looking For

You love to get things done and orchestrate a technical team to perform at their best.

• 3-5 years of experience in product delivery, project management, business analysis or similar role. Ideally in a SaaS environment.
• Proven track record of implementing and optimizing product development processes.
• Understanding of modern software development practices (CI/CD, testing, deployment).
• Excellent project management skills with ability to coordinate multiple stakeholders.
• Experience with product management tools like Linear.
• Outstanding communication skills with ability to work across all levels of the organization.
• Comfort and experience working with remote, distributed teams.
• Self-directed toward excellent work outcomes.
• A collaborative and positive teammate who is invested in the success of their colleagues.

Nice to haves:

• Ability to participate meaningfully in technical architecture and feasibility discussions
• Experience in a fast-growing SaaS company
• Experience with release management and deployment processes
• Strong analytical skills with experience in data analysis and visualization tools

SDG Impact