Performance Measurement & Improvement Specialist

Reports to: National Director, Programs & Impact

Direct Reports: None

Location: Hybrid – 1 day/week in Toronto office, with additional in-person presence as required

WHO WE ARE

Up With Women / Exponenti’elles “UWW/EXP” is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential. Currently serving in 5 provinces (British Columbia, Alberta, Ontario, Quebec and Nova Scotia) and growing, UWW/EXP is committed to serving our clients in the official language of their choice, anywhere within our service areas.

WHO YOU ARE

You share our passion for gender equity and poverty reduction and thrive in a collaborative values-based culture where creativity and innovation are rewarded. You are a proactive individual with front-facing experience supporting a diverse array of stakeholders (e.g., community partners, clients, etc.) within the social services sector. You are a professional with excellent interpersonal skills who is excited about the opportunity to work and grow in a proven, innovative, and entrepreneurial high-impact charity. Your commitment to teamwork, partnership, collaboration, trauma-informed practice and empowerment will help our team and organization ensure that more women and gender diverse individuals in need are well-served and on a sustainable pathway out of poverty.

WHAT WE CAN OFFER

We are a team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty. We are flexible, pro-parent, pro-mental health, and pro-human. Together, we take pride in cultivating a thriving and enjoyable workplace that values diversity, equity, and inclusion. Click
here (https://vimeo.com/949686294/b0db104ed9) to hear directly from our employees about what it's like to work with us.

Benefits: Health Plan (Paramedical and Dental), Health Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.),  internal psycho-social resources, access to one on one coaching as available, and a positive and innovative office culture grounded in our core values of humanity, integrity, humor and results.

WORK MODE AND JOB LOCATION

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. One day per week in our Toronto office is required, with additional in-person presence as required. This arrangement allows for a blend of in-person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time. UWW/EXP offers flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensuring that responsibilities, expectations, and key deliverables are met.

POSITION SUMMARY

Reporting to the National Director, Programs & Impact, the Performance Measurement & Improvement Specialist provides evidence-informed support to the UWW/EXP Program and Senior Leadership teams to ensure programs and services are high quality, high impact and meet the needs of UWW/EXP clients and other key stakeholders. Key functions include (1) developing and enhancing performance measurement for ongoing program monitoring and improvement, (2) conducting evaluations to understand program processes and implementation, outcomes and impact, and (3) supporting the implementation of UWW/EXP’s 2025-2030 strategic plan.

WHAT YOU’LL DO

1.      Performance Measurement:

• Analyze and report on all relevant program data, including program outputs, client demographics and profiles, and client and coach outcomes

• enerate and analyze CRM (i.e., Salesforce) reports on program indicators and metrics for a variety of purposes, including program monitoring, ah hoc reporting, funder reports, communications and marketing, etc.

• Ensure overall integrity of Salesforce data through regular data audits and quality control processes

• Contribute to the improvement of Salesforce data integrity through ongoing refinement of data fields

• Provide ongoing staff support and training to ensure data collection quality (i.e., accuracy and completeness) and understanding

• Summarize and present data using a variety of formats (e.g., reports, presentations, infographics, etc.), ensuring information is easily shared and understood by key stakeholders

• Develop actionable recommendations to improve program delivery and quality

• Create process maps to document the development of new processes, and to improve existing processes

• Develop and maintain UWW/EXP data dictionary on program outputs and outcomes

• Contribute to the development of a program manual that includes all relevant workflows, program policies and guidelines, and data entry procedures

2.     Evaluation:

• Maintain and update overall program evaluation framework, including program logic model, key evaluation questions and objectives, process and outcome evaluation matrices, data collection methods, data analyses procedures, and reporting
• Develop and administer data collection methods (e.g., surveys, focus groups, interviews, client assessments, etc.), and execute data collection activities
• Complete data analyses using the appropriate quantitative and/or qualitative statistical techniques
• Summarize and present data using a variety of formats (e.g., reports, presentations, infographics, etc.), ensuring information is easily shared and understood by key stakeholders
• Develop actionable recommendations to improve program delivery and quality
• Maintain current knowledge of best and emerging practices in the fields of evaluation, measurement, and data analysis

3.      Strategy and Operations:

• Support programs in the development of operational plans that enable implementation of the strategic plan, including client retention and client outcomes
• Support planning for the overall improvement of client service, client experience and program quality
• Provide project management for key quality improvement initiatives
• Oversee development, implementation, and analysis of client assessment tools
• Establish and maintain a Client Advisory Committee
• Contribute to the implementation of evidence-based practices regarding poverty, trauma, gender-based violence, mental health issues, disabilities, and other intersectional barriers experienced by our clients

4.      Knowledge Development and Exchange:

• Provide management with comprehensive and timely reports, including actionable recommendations, to assist with monitoring and program improvement
• Support communications and marketing with client impact data and client stories
• Act as liaison for all external research partnerships
• Pursue new research partnerships with universities, colleges, and research institutions

Undertake other duties as required

WHAT YOU BRING

Required:

Post-secondary education in Human Services, Psychology, Planning, Public Administration, or a related field, combined with a minimum 5 years of relevant experience or an equivalent combination of education and/or experience

• Applied knowledge of performance measurement and evaluation methods and techniques including design, analyses, conceptual rigour, and knowledge dissemination

• Excellent statistical software skills with high proficiency in Excel

• Experience in qualitative research methods and analysis

• Experience with databases and data management processes, including collection, monitoring, and audit protocols that ensure data integrity and facilitate analyses and reporting

• Excellent computer skills with demonstrated proficiency with word-processing/presentation/email/calendar software, search engines, and web-based platforms

• Passion for social impact, equity, and supporting vulnerable populations

• Understanding of and sensitivity to the lived experience of women and gender-diverse individuals experiencing low income and the intersecting needs and barriers of diverse groups, including new Canadians, people with disabilities, LGBTQS+ populations, Indigenous groups, and racialized groups.

• Demonstrated ability to exhibit a high level of sensitivity, resilience, relatability, and emotional intelligence

• Excellent oral and written communication skills, with the ability to effectively share and present information to diverse stakeholders

• Strong interpersonal, organizational, and administrative skills, with a keen attention to detail

• Excellent project management skills and proven ability to work on multiple projects, concurrently

• Demonstrated ability to take initiative and to work independently, as well as part of a team

• Results-driven and demonstrated ability to meet key deliverables by deadlines and critical time periods

Preferred:

• Knowledge of trauma-informed practices
• Previous experience, exposure, or understanding of social services, employment counselling, and related disciplines
• Experience with Salesforce
• English/French Bilingualism

Application deadline by 5pm EST on May 15th, 2025

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