Partnership Development Senior Officer

Contract length: 1 year or continuous

Hours: Full time

Location: Home based, ideally working Central European hours

Travel: Minimal

Reporting to: Chief Language Services Officer

Remuneration: 3,200- 3,800 USD/month

Application deadline: 31 December 2023

CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

• an innovative work environment with a diverse and passionate team,
• 20 days of annual leave and 10 days of floating holidays,
• the flexibility of home-based/remote work,
• accommodation and per diems when on deployment.

The Role

Every year, CLEAR Global and the TWB Community support over 100 NGOs and UN agencies with critical languages services. In 2022, we delivered 20 million words in over 400 language pairs.

We are looking for an analytical, creative and dynamic Partnership Development Senior Officer to develop partnerships and to develop, grow, and maintain partner relationships. You’ll be part of a cross-functional team that’s responsible for ensuring that people all over the world get the information they need in a language and format they understand.

As a Partnership Development Senior Officer, you will be comfortable working remotely with colleagues and volunteers. You will also be a team player with a can-do attitude who thrives in a fast-paced environment.

The Partnership Development Senior Officer is a part of the Language Services Team, reporting to the Chief Language Services Officer.  The Partnership Development Senior Officer will primarily be responsible for scaling up CLEAR Global’s partnership program. Ideally, you will have experience developing partnerships with organizations, developing proposals, exceptional communication skills and an excellent understanding of language service and language technology best practices.

CLEAR Global’s partnership program is an earned income model, whereby we provide language services, language technology innovations and services to other non-profits through paid agreements. CLEAR Global currently works with over 100 partners from major aid organizations like the WHO and Save the Children to smaller community-based organizations. This person will provide effective leads generation, outreach, communications, on-boarding, sales performance monitoring, and income tracking. There will be a focus on generating and cultivating strategic leads with high-value global partners. The ​Senior Officer will lead the partnership development team, managing 2-3 team members and work closely with the Customer Success Coordinator and  the Language Services team to achieve results.

Qualifications

The Partnership Development Senior Officer should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate is an energetic team player and leader who agrees with CLEAR Global’s basic beliefs and values, who can work virtually with team members based throughout the world and deploy at short notice to field locations.

You will have demonstrable experience in selling services or partnership-based fundraising, ideally in a non-profit context with some understanding of how non-profits operate.

• Able to innovate to find creative solutions; willing to explore new technologies

• Able to deal with frequent changes, delays, interruptions, and unexpected events

• Resourceful, able to get more out of small budgets

• Good interpersonal skills; able to work well in a team-oriented, collaborative, cross-functional environment

• Detail-oriented, thorough, accurate, able to meet deadlines, and able to work quickly and steadily in a focused manner

• Thrives in a fast-paced environment and reacts well to pressure

• Demonstrates initiative, persistence, ability to problem solve, and enthusiasm for learning.

• Strong ability to multitask, prioritize, and work independently with minimal supervision

• Ability to mediate, negotiate, and resolve conflicts constructively

Requirements

• 3-5 years experience of fundraising, sales and/or communications, with a proven track record in developing an income stream (e.g. individual donors, or earned income) and securing significant business or donations.

• 2+ years experience as a team leader with the ability to manage a remote team

• Demonstrated interest in language and commitment to CLEAR Global’s values.

• Exceptional communication skills

• Experience working with volunteers and small teams

• Knowledge of language technology including CAT tools, MT, Terminology and QA Tools

• Good knowledge of standard Microsoft Windows applications, including Word, Excel, PowerPoint, Outlook, and Internet Explorer

• Previous experience with nonprofit organizations, particularly in disaster relief

• Excellent written and verbal English communication skills; knowledge of French is desirable

• University Degree in linguistic/translation related studies or humanities/international relations or relevant field

• Strong computer skills, including spreadsheets and database management.

• Good interpersonal skills and attention to detail.

• Unimpeachable ethical standards and personal integrity.

Desirable:

• Experience of creating, building and nurturing productive relationships with external clients or donors.
• Experience using CRM systems, sales and marketing platforms (for example, HubSpot) and cloud software.

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 100,000 linguists translates millions of words of life-saving and life-changing information a year.

Core Values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.

Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.

Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.

Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.

Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.

Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.