Partnership and Engagement Manager - Humber

Overview

We are Forward, the social enterprise that empowers people to break the cycle of crime or addiction to move forward with their lives. For more than 25 years we have been helping people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change.

Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends, and a sense of community.

You will be working within the Dependency and Recovery (D&R) Services across multiple boroughs, that supports young and adult males involved in the Criminal Justice systems.

We aim to improve engagement of People on Probation (POPs) with substance misuse issues, linking them into community substance misuse services and other related services.

You will work closely with a team of practitioners, managers and services to maintain relationships across the Probation regions and Substance Misuse  service networks.

What you will be doing?

You will be working within the Dependency and Recovery (D&R) Services across multiple boroughs, that supports young and adult males involved in the Criminal Justice systems.

We aim to improve engagement of People on Probation (POPs) with substance misuse issues, linking them into community substance misuse services and other related services.

You will work closely with a team of practitioners, managers and services to maintain relationships across the Probation regions and Substance Misuse  service networks.

Your role is to develop a strategic approach for organisations to work within all Forward Trust sites across multiple locations. You will act as the single point of contact and carry out the following activities:

• Develop a stakeholder strategy plan for communication and engagement that promotes the D&R services, providing each contact with a D&R services information pack

• Develop, maintain and establish relationships/referral pathways by compile a borough-by-borough directory of services for key contacts, offers and criteria. Always maintain an active and appropriately populated Directory of Services.

• Facilitating ‘town hall’ presentations/deliver webinars to introduce our services and recovery-oriented mission; whilst aligning with local priorities/challenges

• Arranging relevant presentations, Q/A sessions with key members of staff on a service/organisation basis, e.g. Local Authorities (LAs), SMS providers, NHS, Probation, Other CRS providers (digitally/face-to-face)

• Engaging with each Probation Delivery Unit (PDU) Head and Prison Governors to agree future joint-working arrangements

• Enhance knowledge of and access to voluntary sector support amongst people in criminal justice services

• Be the single point of contact for Probation communications and other providers. Maintain regular communication and service updates.

• Provide written reports and presentations for contract review meetings.

• Be the single point of contact for Probation communications and other providers. Maintain regular communication and service updates.

• Provide written reports and presentations for contract review meetings.

• Map existing community services to improve access to them and identify gaps in provision, including building stronger strategic links with Healthcare partners at all levels

• Support the Contracted Rehabilitation Services (CRS) Senior Leadership in the operational requirements of the function inclusive of Estates / Premise.

You will be responsible for contributing to the targets set by Forward and the local commissioners. One of the key targets will be measuring outcomes, so co-operative working relationships with other partner agencies is vital to this role.

You will work a combined pattern of remote working, including home working and travelling across the cluster of services you are responsible for attending partnership/essential meetings and building relationships.

What we are looking for?

• Proven ability to develop, communicate and successfully implement strategies
• Report/letter writing experience to a good standard, and experience of proof-reading complex documents;
• Willingness and flexible to work at all levels of administrative work with confidence and a professional manner
• A proven track record of assisting in project management, with a strong track record in working on operational excellence;
• Outstanding business acumen and experience of developing successful business relationships through a range of partners;
• Experience of negotiating and managing service level agreements;
• Significant understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and children ensuring they are protected from harm;
• Proven ability to establish and lead effective complex partnerships and build positive working relationships, negotiate with, and influence partners and stakeholders;
• Contract/supplier management;
• Knowledge of substance mis-use provision/policy/commissioning landscape and wider prison/community support services;
• Relationship marketing, partnership building for service integration communication / information sharing, presentation skills.
• Knowledge of substance misuse provision/policy/commissioning landscape and wider prison/community support services

What we offer

We value the dedication and commitment of our employees by rewarding them with market-leading pay and benefits.

We also offer:

• Flexible working
• Season Ticket Loan Scheme
• Cycle to work scheme
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Person specification

Partnership & Engagement Manager - Humber - Job Description 2022