Water Mission is hiring a
Who is Water Mission?
Water Mission is a nonprofit Christian engineering organization that designs, builds, and implements safe water, sanitation, and hygiene (WASH) solutions for people in developing countries and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, safe water and God’s love with all. To date, we have served more than 7 million people in 57 countries. Working at Water Mission is as much a calling as it is a career, and we are searching for people with the courage, passion, and drive to help us change the world. Read more about our Statement of Faith and Christian Mission.
What is the opportunity?
The Partner Services Coordinator is a critical member of the Partnerships and Communications department at Water Mission and is responsible for representing the ministry to a broad audience of partners, volunteers, and guests. An ideal candidate will possess a heart of service, an eye for detail, and strong written and oral communication skills—all of which are vital to clearly, effectively, and relationally communicating with partners through phone and email. He or she will serve partners with a relational heart and steward their gifts with excellence. The candidate will be responsible for the day-to-day gift processing and the acknowledgment of gifts, the accuracy of donor records, and quality assurance for the ministry’s constituent database, Raiser’s Edge (RE). This full-time position is located at Water Mission’s headquarters in N. Charleston, SC, and reports to the Partner Services Manager.
A successful Partner Services Coordinator will:
General Duties
Gift Processing and Data Management
Create and update constituent records within RE as needed.
Read and interpret donor requests; analyze needs; research project information, donations, and previous communications in donor records; compose responses; and document conversations.
Manage the execution of daily gift processing for gift entry and donor acknowledgment, working with others on the Partner Services Team and Accounting Department to reconcile items.
Assist with Level 1 record processing, as needed, such as adding/updating constituent records and adding actions.
Process financial transactions and other donation issues, including credit card and banking information with a problem-solving approach to identify and resolve transaction errors.
Manage acknowledgment, receipting, and tribute card process; track matching gift companies; maintain constituent files by timely and accurate data entry.
Ensure data integrity and CRM database cleanliness by following Water Mission policies and procedures and monitoring quality of recorded information.
Assist Investor Partnerships and Global Partnerships teams with inquiries about donor information and giving history.
Work closely with Partnerships Managers and Directors when major gifts come in, entering gift documentation on donor records, ensuring action items and follow-up are executed and documented; track outstanding commitments, communicate payment schedules, and produce reminders.
Support Events and Engagement team to ensure gifts from Walks are properly recorded.
Work with volunteers to ensure mailings, data entry, and other tasks are completed.
What is required?