Partner Development and Outreach Specialist

Partner Development and Outreach Specialist

WHO WE ARE

Up With Women / Exponenti’elles “UWW/EXP” is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential. Currently serving in 5 provinces (British Columbia, Alberta, Ontario, Quebec and Nova Scotia) and growing, UWW/EXP is committed to serving our clients in the official language of their choice, anywhere within our service areas.

WHAT WE CAN OFFER

We are a team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty. We are flexible, pro-parent, pro-mental health, and pro-human. Together, we take pride in cultivating a thriving and enjoyable workplace that values diversity, equity, and inclusion. Click here to hear directly from our employees about what it's like to work with us.

Benefits: Health Plan (Paramedical and Dental), Health Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.),  internal psycho-social resources, access to one on one coaching as available, and a positive and innovative office culture grounded in our core values of humanity, integrity, humor and results.

Position Summary

Reporting to the Director, Partnerships and Engagement, the Partner Development and Outreach Specialist is responsible for achieving recruitment and enrollment goals for UWW/EXP’ programs and services. The ideal candidate will build and maintain trusting meaningful relationships with community partners to generate program applicants who are committed to taking steps toward a meaningful career via UWW/EXP’ coaching program.

This role is responsible for hosting and delivering virtual presentations to referral partners, attending events, and conducting outreach online, in-person, via email, and over the phone to meet our recruitment targets. They will coordinate the marketing, administration, development, delivery, and evaluation of all outreach and community engagement activities while establishing and maintaining working relationships with a wide variety of internal and external stakeholders.

WHO YOU ARE

You share our passion for gender equity and poverty reduction and thrive in a collaborative values-based culture where creativity and innovation are rewarded. You are a self-starter with front-facing experience supporting a diverse array of stakeholders (e.g., community partners, clients, etc.)  within the social services sector who understands the importance of teamwork and collaboration. You are a professional with excellent interpersonal skills who is excited about the opportunity to work and grow in a proven, innovative, and entrepreneurial high-impact charity.

Your commitment to teamwork, partnership, collaboration, trauma-informed practice and empowerment will help our team and organization ensure that more women and gender diverse individuals in need are well-served and on a sustainable pathway out of poverty.

WHAT YOU'LL DO

Accountabilities:

1. Partnership Development / UWW/EXP Value Proposition:

• Develop and maintain new and existing partnerships with community agencies, career development organizations, transitional living centers, shelters, drop-in centers, immigrant and health programs and centers and any other community service organizations whose clients can benefit from the services of UWW/EXP.
• Seek out new relationships by creating appointments and opportunities through cold calling, email campaigns, social media tools, and other prospecting techniques.
• Execute creative follow-up efforts that result in maintaining and establishing trusting meaningful relationships.
• Plan, organize, and lead a consultative activity development process resulting in a partnership plan to grow the relationship based on the community’s need.
• Deliver informative and engaging presentations to community partners, and prospective clients virtually and/or in person and build ongoing relationships with community partner agencies and their staff.
• Network to expand the presence and positive reputation of UWW/EXP.
• Assist the UWW/EXP teams in spreading brand awareness through organizing and participating in lead generation activity including program events, job fairs, community education efforts, and marketing campaigns, and others as required.
• Plan, organize and help secure guest speakers for presentations.
• Monitor implementation of program processes and policies for the purposes of high-quality service delivery and continuous quality improvement
• Create and maintain agency records and program documents and presentations and file them in accordance with UWW/EXP’ policies and procedures.
• Facilitate positive relations within the program team, with other departments within UWW/EXP, and with stakeholders at large.
• Develop and maintain a deep understanding of UWW/EXP’s suite of services and value proposition to engage new and existing client referral agency partners.

Monitoring and Evaluation: You will assist the leadership team in collecting data and analyzing qualitative and quantitative outcomes:

• Conduct daily data reviews, ensuring completeness and accuracy of data entered regarding key metrics
• Run reports as needed regarding key metrics and outcomes.

2. Team Collaboration:  You will be working cross-departmentally, supporting:

• The programs teams in understanding the outcomes partner development and outreach activities for the purpose of program planning.
• The management team to effectively resolve issues and respond to sensitive inquiries and concerns from referral partners.

Requirements:

• 4+ years of successful value/benefit propagation, relationships building or community reach-out experience and a proven track record.

• Results-driven and demonstrated ability to meet performance targets by deadlines and critical time periods.

• Experience with the prospecting process and the sales/partner development cycle.

• Strong expertise in client and community service with an orientation toward innovation and collaboration.

• Communication skills: You have exceptional oral and written skills. You are comfortable in face-to-face and virtual meetings, communicating by telephone, in-person, or email to answer inquiries and coordinate details. You can foster and nurture internal and external relationships with participants, colleagues, funders, community and employer partners, and other stakeholders.

• Highly motivated, self-driven, result-oriented, strategic, logical, and methodical thinker.

• Ability to work independently and as part of a team.

• Innovative, adaptable, and self-motivated with demonstrated ability to work independently and manage own workload and time.

• Demonstrable ability to exhibit a high level of sensitivity, resilience, relatability, and emotional intelligence. You understand the socio-economic and mental health barriers faced by people of all backgrounds. You have an understanding of the relevant experiences of diverse community members, including new Canadians, people with disabilities, LGBTQ, low-income, and racialized groups.

• Must be able to inspire loyalty and trust with internal and external contacts.

• Must be able to travel within the GTA to conduct in-person presentations and attend meetings as required

• Proficiency with Microsoft Office, Salesforce (or other CRM) and Planner (or other project management software) and the ability to easily learn new digital tools which enhance efficiency and effectiveness.

Assets:

• Previous experience, exposure, or understanding of social services, employment counselling, or a related discipline is an asset.
• Lived experience of poverty and intersecting barriers is an asset.
• English/French Bilingualism is considered an asset.

* This Job Description is not intended to be taken as fixed or exhaustive, and it may change from time to time depending on immediate and long-term needs and requirements of UWW/EXP.  As such, you agree to competently perform the duties and responsibilities that are in the Job Description, along with any additional or different tasks, duties, and responsibilities, as reasonably requested by your direct supervisor, from time to time, and you agree that such additional or different tasks, duties, and responsibilities will not constitute constructive dismissal.

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