Up With Women is hiring a
WHO WE ARE
Up With Women / Exponenti’elles is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential. Currently serving in 5 provinces (British Columbia, Alberta, Ontario, Quebec and Nova Scotia) and growing, Up With Women/Exponenti’elles is committed to serving our clients in the official language of their choice, anywhere within our service areas.
WHAT WE CAN OFFER
We are a team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty. We are flexible, pro-parent, pro-mental health, and pro-human. Together, we take pride in cultivating a thriving and enjoyable workplace that values diversity, equity, and inclusion. Click here to hear directly from our employees about what it`s like to work with us.
Benefits: Health Plan (Paramedical and Dental), Health Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.), internal psycho-social resources, access to one on one coaching as available, and a positive and innovative office culture grounded in our core values of humanity, integrity, humour and results.
Position Summary
Reporting to the Regional Manager, Anglo East, the Partner Development and Intake Specialist is an individual responsible for achieving recruitment and enrollment goals for Up With Women/Exponenti’elles’s programs and services. The ideal candidate will build and maintain trusting meaningful relationships with community partners to generate program applicants and individual applicants who are committed to taking steps toward a meaningful career via Up With Women/Exponenti’elles programs.
This role is also responsible for hosting and delivering virtual presentations to referral partners, attending events, and conducting outreach online, in-person, via email, and over the phone to meet our recruitment targets. lt will coordinate the marketing, administration, program development, delivery, and evaluation of all outreach and community engagement programs while establishing and maintaining working relationships with a wide variety of internal and external stakeholders.
The ideal candidate is a self-starter, an individual comfortable connecting with people from various backgrounds that align with the strategic Up With Women/Exponenti’elles community outreach plan. This person will be responsible for identifying, prioritizing, and developing relationships with stakeholders within the community to cultivate participant applicant pipelines, relevant referrals, and relevant opportunities.
Accountabilities:
Partnership Development / Up With Women/Exponenti’elles Values Proposition:
Develop and maintain new and existing partnerships with community agencies, career development organizations, transitional living centres, shelters, drop-in centres, immigrant and health programs and centres and any other community service organizations whose clients can benefit from the services of Up With Women/ Exponenti’elles.
Seek out new relationships by creating appointments and opportunities through cold calling, email campaigns, social media tools, and other prospecting techniques.
Execute creative follow-up efforts that result in maintaining and establishing trusting meaningful relationships.
Plan, organize, and lead a consultative activity development process resulting in a partnership plan to grow the relationship based on the community’s need.
Deliver informative and engaging presentations to community partners, and prospective clients virtually and/or in person and build ongoing relationships with community partner agencies and their staff.
Network and represent to improve the presence and reputation of Up With Women/Exponenti’elles.
Assist the Up With Women/Exponenti’elles teams in spreading brand awareness through organizing and participating in lead generation activity including program events, job fairs, community education efforts, and marketing campaigns, and others as required.
Plan, organize and help secure guest speakers for presentations.
Deliver key program activities, including client outreach, recruitment, and client intake.
Monitor implementation of program processes and policies for the purposes of high-quality service delivery and continuous quality improvement
Create and maintain client records and program documents and presentations and file them in accordance with Up With Women/ Exponenti’elles’s policies and procedures.
Facilitate positive relations within the program team, with other departments within Up with Women/ Exponenti’elles, and with stakeholders at large.
Develop and maintain a deep understanding of Up With Women/Exponenti’elles’s suite of services and value proposition to engage new and existing participants to Up With Women/Exponenti’elles training programs.
Outcomes Evaluation. You will assist the leadership team in collecting data and analyzing qualitative and quantitative outcomes:
Team Collaboration. You will be working cross-departmentally, supporting :
Applicant Communication and Support. Work with the Engagement and Program teams to ensure that enrollment targets are achieved with the most suitable prospective clients:
Provide support, guidance, and encouragement to applicants throughout the admissions process, from online applications to interviews to offers of admission.
Conduct daily/ weekly checks in Salesforce (SF) for new self or agency referrals.
Set up intake calls from the referrals received.
Interview all potential clients and determine the eligibility of all potential clients wishing to enter the coaching program.
Refer unqualified applicants in a diplomatic and sensitive manner to specific referral partner organizations while tracking service coordination data.
Escalate complex service issues to management as needed; keep management apprised of any challenging communications with applicants.
Other duties as assigned.
WHO YOU ARE:
4+ years of successful value/benefit propagation, relationships building or community reach-out experience and a proven track record.
Lived experience of poverty and intersecting barriers is an asset.
Results-driven and demonstrated ability to meet performance targets by deadlines and critical time periods.
Experience with the prospecting process and the sales/partner development cycle.
Strong expertise in client and community service with an orientation toward innovation and collaboration.
Communication skills. You have exceptional oral and written skills. You are comfortable in face-to-face and virtual meetings, communicating by telephone, in-person, or email to answer inquiries and coordinate details. You can foster and nurture internal and external relationships with participants, colleagues, funders, community and employer partners, and other stakeholders.
Highly motivated, self-driven, result-oriented, strategic, logical, and methodical thinker.
Ability to work independently and as part of a team.
Innovative, adaptable, and self-motivated with demonstrated ability to work independently and manage own workload and time.
Demonstrable ability to exhibit a high level of sensitivity, relatability, and emotional intelligence. You understand the socio-economic and mental health barriers faced by persons of all backgrounds. You have an understanding of the relevant experiences of diverse community members, including new Canadians, people with disabilities, LGBTQ, low-income, and racialized groups.
Must be able to inspire loyalty and trust with internal and external contacts.
Must have reliable transportation and maintain a valid and current drivers license.
Proficiency with Microsoft Office, Salesforce (or other CRM) and Planner (or other project management software) and the ability to easily learn new tools which enhance efficiency and effectiveness.
Previous experience, exposure, or understanding of social services, employment counselling, or a related discipline is an asset.
English/French Bilingualism is considered a strong asset.
HOW WE WORK
Up With Women/Exponenti’elles hires on the basis of merit and is strongly committed to equity, diversity, and inclusion within its community. We especially welcome applications from members of racialized groups, Indigenous persons, persons with disabilities, persons of diverse sexual orientations and gender identities and others with the skills and knowledge to productively engage with diverse communities. We are committed to achieving full accessibility for persons with disabilities by arranging for any necessary accommodation.
If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.
Interested? Please submit your C.V. and covering letter here by August 6, 2024. Thank you, in advance, for applying. If you are selected for an interview, you will be contacted.
[1] Management reserves the right to determine at its discretion whether all or certain groups of employees may have to work from the office or work specified hours, depending on operational needs.