Outreach and Membership Services Coordinator

Earthjustice is the premier nonprofit environmental law organization.  We take on the biggest, most precedent-setting cases across the country.  We wield the power of law and the strength of partnership to protect people’s health; to preserve magnificent places and wildlife; to advance clean energy; and to combat climate change. We partner with thousands of groups, supporters, individuals and communities to engage the critical environmental issues of our time and bring about positive change. We are here because the earth needs a good lawyer.

Founded in 1971, Earthjustice has a distinguished track record of achieving significant, lasting environmental protections. We achieve this by hiring people who share a passion for justice and a healthy environment. Our headquarters are in San Francisco with offices in Anchorage, Juneau, Los Angeles, Chicago, Tallahassee, Honolulu, Houston, New Orleans, New York, Philadelphia, Denver, Seattle, Bozeman, Miami and Washington, D.C.

The Outreach and Membership Services (OMS) team is primarily responsible for bringing new donors into Earthjustice and building relationships with current donors and supporter activists through direct mail, a mid-level giving program, and membership services activities. We are a results and values-driven team actively working to develop equitable fundraising practices, expand supporter diversity, and apply the principles of Community-Centric Fundraising.

The Outreach & Membership Services Coordinator reports to the Sr. Director of Outreach and Membership Services and is responsible for the operational functions and systems development of the current 10-person OMS team, supporting its fundraising efforts by increasing efficiency and accountability. An essential team member, the OMS Coordinator facilitates healthy team culture through internal communications, resource development, trainings, and gatherings. The position provides administrative support and project management, coordinates all aspects of onboarding new hires, schedule management, and travel logistics; and will assist with writing and copy-editing assignments, budget tracking and maintenance, membership services, and donor stewardship and cultivation activities requiring interaction with donors and the general public. The OMS coordinator will partner on team-wide projects with the Sr. Director, including annual and/or strategic planning processes and liaising with teams across the department and organization.  The ideal candidate is a self-starter able to work both collaboratively and independently, with strong interpersonal skills, diplomacy and discretion, financial acumen, and the ability to adapt and think creatively.

This full-time position can be fully remote within the U.S. and/or on a hybrid schedule, working from home and 2-3 days per week in our San Francisco Headquarters.

Responsibilities

Team Administration and Systems Management (50%)

• Support Sr. Director of OMS’s oversight and execution of comprehensive project tracking of cohort and team quarterly and annual goals.
• Provide stellar administrative support, including processing and tracking team correspondence; attending and taking notes for Development, organizational, and program update meetings; scheduling Sr. Director’s meetings and travel; and managing expense reports for the team.
• Share responsibility for team meeting facilitation, timekeeping, and notetaking.
• Organize and maintain project management and collaboration tools and other resources for OMS to promote team collaboration.
• Contribute to culture building by providing logistical support for welcome lunches, birthdays, and other celebrations. Maintain the team’s calendar to ensure shared awareness of activities, celebrations, and milestones.
• Serve as the OMS point person for general information requests from internal and external sources.
• Partner with members of Development Operations and OMS team to create, implement, and refine departmental processes around data management.
• Seek opportunities and coordinate initiatives to foster and sustain healthy team culture, teambuilding, and implementation of best practices for geographically distributed team staff, in partnership with Sr. Director and cohort supervisors.
• Document policies and procedures for the team as they are developed.
• Perform other duties and special projects as assigned and/or defined as team priorities.

Internal Communication, Onboarding, and Training  (25%)

• Partner with Sr. Director of OMS to plan, coordinate, and facilitate in-person and virtual gatherings for the team (annual and project planning meetings, team cultural experiences, retreats, and trainings) and manage post-event evaluation process. Serve as OMS point person for internal event coordination with other departments.
• Coordinate onboarding and ongoing training for new and current OMS staff, in partnership with hiring managers, HR, and IT. Maintain and update documentation and seek continuous improvement.
• Partner with OMS team to design and prepare monthly digest email and distribute to team to maintain consistent information flow and coordination of team projects, deadlines, and resources.
• Create and maintain an Outreach and Membership Services intranet page.

Constituent Services and Donor Stewardship (25%)

• Assist donors in making contributions over the phone, confirming their gift information, updating records, or providing copies of receipts.
• Assist with stewarding public support donors with regular phone calls and emails thanking them for their contributions and sharing updates on our work.
• Maintain timely and accurate donor information in Earthjustice’s donor database.
• Collaborate in the development, execution, and enhancement of donor retention and stewardship activities.
• Help ensure database accuracy of all donor records and assist with producing reports that track metrics in membership services trends, donor behavior, and related ROI metrics.

Continued Learning around Diversity, Equity, and Inclusion (ongoing)

• Proactively pursue and utilize internal and external resources to support a personal and professional development journey that increases awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds, and orientations.
• Participate in internal committees and working groups to further institutional priorities and build an equitable, justice-centered work environment in which people from all backgrounds and experiences feel connected, included, and empowered.
• Ensure the incorporation of inclusive practices in all duties and responsibilities, on a consistent and ongoing basis, including but not limited to verbal and written interactions with constituents and Earthjustice staff.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of progressively complex administrative and project coordination experience in nonprofit development or related field preferred
• Written and oral Spanish-language proficiency highly desired.
• Demonstrated experience managing complex logistics and project management preferred.
• Ability to use learned skills and understanding of existing program to initiate and help develop new systems over time.
• Ability to develop, implement and track budgets and credit cards.
• Ability to travel to San Francisco and other locations throughout the country a few times a year, as public health advisories allow.
• Exemplary organizational skills, including ability to handle multiple tasks, meet deadlines, and prioritize assignments.
• Excellent customer service skills, including patience, grace under pressure, and the ability to work with a variety of personalities.
• Superior communication skills, including exceptional telephone skills and demonstrated experience writing effective correspondence, reports, and other print collateral.
• Ability to absorb and synthesize a broad range of information and communicate it in an understandable manner, vocally and in writing.
• Meticulous attention to detail, including excellent attention to data hygiene, and strong proofreading and copy-editing skills.
• Demonstrated experience working with CRMs, donor databases and an ability to further learn database management skills to produce reports and to use advanced functions.
• Solid knowledge of MS Word, Excel, and Outlook required, and comfort with learning, evaluating, and integrating new software highly preferred.
• The ability to work and communicate effectively within a team and independently, and with donors, the general public, and geographically dispersed colleagues.
• Ability to work with supervisors remotely.
• Demonstrated self-awareness, cultural humility and inclusivity, and ability to work with colleagues and stakeholders across diverse cultures and backgrounds.
• Background and/or interest in environmental issues preferred.
• Flexibility and sense of humor a must!

We offer a competitive salary and excellent benefits that are comprehensive and competitive. We also offer an extremely congenial work environment and a casual dress code. As a 501(c)(3) organization, Earthjustice is a qualifying employer for purposes of the Public Service Loan Forgiveness (PSLF) Program.

Salary is dependent on experience and location. Salary reflects FY 23 salary ranges.

Salary Range in San Francisco, CA: $74,700 - $83,000
Salary Range for Remote (US) locations varies:  $63,500 - $83,000

To Apply:

Interested candidates should submit the following via Jobvite by October 23, 2022:

• Resume
• Cover letter

Please reach out to jobs@earthjustice.org if you are having technical difficulties submitting your application. No phone calls, drop-ins, or hard copies.

Earthjustice is driven by a passion for justice, partnership and excellence. Our core values lead us to seek a broad range of perspectives and backgrounds to achieve our mission and to maintain an inclusive environment where all staff are valued and respected. As an equal opportunity employer, we are committed to employment practices that ensure that employees and applicants for employment are given equal opportunities without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information or any other factor that is not related to the position.

For positions located within the City and County of San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For positions located within the City of Los Angeles: We will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.