Oracle ERP Operation Specialist

Description

In this role you will be an integral part of INNIO's ERP Team. An Oracle ERP Operations Specialist is responsible for overseeing and managing the support of INNIO's ERP system. This includes ensuring the system is running smoothly, troubleshooting and managing issues in Oracle ERP.

At INNIO we offer you:

• Young & supportive team - in a fast-growing international business environment
• Learn & develop yourself - help you craft your career path with (INNIO learning, free language courses according to business needs)
• Hybrid working - 50% Office, 50 % Home Office with flexible working hours
• Cafeteria package with various options - SZÉP Card, Cash option, Nursery & kindergarten support
• Medicover Spring White Package- from the first day of employment
• Easily accessible location - in the heart of the most vibrant campus area in Budapest (location: 13th District, easy to approach by Metro Line 3)
• Take a break - Recharge your batteries with free coffee and tea selection in the kitchen area
• Live an active lifestyle – activate your AYCM pass

Your Responsibilities:

• Manage operational support tickets to maintain SLA and backlog
• Drive review calls with various support teams
• Drive Oracle service request resolutions and metrics
• Make sure support teams collaborate and follow our processes
• Drive improvements and simplification for a better support
• Manage change control board for controlling ERP changes
• Support ERP audits and focus on some assigned operational projects
• Align on customer needs and work on continuous improvements across INNIO teams

Your Profile:

• Bachelor's degree in Computer Science or Engineering
• Knowledge on SQL/Database, Data flow management / Architecture
• ITIL knowledge, high appreciated ServiceNow tool
• Experience with an ERP system, process and support procedures
• Experience in managing and dealing with vendors and offshore resources
• Ability to understand business flows and processes
• Excellent interpersonal and teamwork skills as well as customer service skills and orientation
• Ability to work in a fast pace and stressful environment
• Good communication, presentation and analytical skills
• Fluency in English, any other languages are a plus