OPERATIONS MANAGER

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.

Position Purpose

A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief. The position is full-time and is responsible for managing the operations team to deliver efficient and effective logistical support to the program teams.

Open to US Residents only

Reporting Relationships

• Reports to  Program Director
• Roles reporting to position Volunteer Relations Coordinator
• Approximate number of reports  1-2

Essential Functions

• Provides supportive leadership, management, and overall organizational planning to general operations of the program.

• Manages the Operations Team to deliver an efficient and effective program (base operation, financial management, volunteer coordination and engagement, base logistics, etc.), to support successful project outputs.

• Supports in recruiting, onboarding, and managing an effective staff team to meet the specific needs of the communities affected.

• Supports the Program Director and Recovery Manager in empowering staff to carry out their work effectively and efficiently.

• Support in making sure All Hands and Hearts and the program’s rules are followed; perform disciplinary processes, if needed.

• Develop an overall budget for the program, including financial forecasting

• Reconcile operational and project budgets to meet approved overall program budgets.

• With the support of the Recovery Manager and fellow staff, develop, implement, and review the program’s Emergency and Evacuation Procedures, and Health, Safety, and Security protocols.

• Work with local partners and create collaboration between us and their organizations.

• Responsible for ensuring appropriate communication, training, and rehearsal of contingency plans and organizing periodical risk assessments.

• Communicate program performance and escalate  issues to the Leadership Team on scheduled reporting calls and as needed

• Support training and skills development for staff and volunteers

• Ensure effective and constant communication and collaboration with other All Hands and Hearts departments, volunteers and partners.

• We understand vaccination is the best way to protect our beneficiaries, community members, staff and volunteers. Therefore, we require all staff members working in in-person environments (including program staff, office staff, team meetings and program visits) to be fully vaccinated against COVID-19. Subject to applicable guidance, the term fully vaccinated currently refers to when an individual has received all recommended Covid-19 vaccines, including any booster dose(s) when eligible.

• Perform other duties as required

Position Requirements

• Education Bachelor’s degree or equivalent training and experience in relevant field.
• Related Experience 1+ years experience working in a disaster response context, preferable with All Hands and Hearts.  1+ years of experience in a role with project management responsibilities, including budget tracking and reporting.
• Special Competencies/Certifications  Good written and oral communication skills and confident working with Google Workspace, particularly Google Docs and Google Sheets; and Microsoft Office.  Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately. The individual is able to manage a large workload and perform in a fast-paced environment.

Working Conditions and Physical Demands

• Constantly works in outdoor adverse weather conditions
• Frequently moves items weighing up to 40 lbs on work site or on base
• Frequently operates construction equipment (table saws, impact drivers, drills, and more)
• Frequently operates computer
• Frequently ascends/descends ladders and scaffolding
• Must be able to remain in a stationary position
• Frequent travel
• Living in communal environment
• High stress situations

Compensati****on & Benefits

• Pay rate is $14.45 - $15.70 USD/ hour, based on position, skills and experience
• Room & board included
• Monthly R&R breaks
• Travel to and from program location
• Medical, vision, and dental insurance plans (US Employees)
• Flex Spending Account (US Employees)
• 401K with safe harbor match for U.S. staff (US Employees)

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.