OPERATIONS MANAGER

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.

Position Purpose

A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief. The position is full-time and is responsible for managing the operations team to deliver efficient and effective logistical support to the project teams.

Start date for this position is October 1, 2023

Reporting Relationships

Reports to:  Program Director

Roles reporting to position:  Finance Coordinator, Volunteer Relations Coordinator, Logistics Coordinator

Approximate number of reports:  2-3

Key Accountabilities

- Provides supportive leadership, management and overall organizational planning to general operations of the program.

- Supports the Program Director in managing an operations team to meet the specific needs of the program in an effective and efficient way.

- Responsible for base and volunteer operations and working closely with the Project Manager to comply with field operation needs.

- Responsible for managing the operations team to deliver an efficient and effective program (base operation, financial management, volunteer coordination and engagement, etc.), to support successful project outputs.

- Supports the Program Director in setting, tracking and adhering to the General Operations budget in alignment with programmatic budgets and overall financial capacity.

- Supports Program Director in forecasting, monitoring, and reporting project cash flow, bank transactions, and expense auditing.

- Works with the Logistics Coordinator to organize and manage transport and telecommunications for teams in the field as well as managing local vendors, suppliers and support staff.

- Supports the Program Director in the development, implementation, and review of the program’s Health, Safety and Security protocols and ensures these are communicated amongst the team.

- Ensure humanitarian principles and standards are considered and adhered to  in all aspects of the program.

- Supports Program Director in compiling fortnightly program updates to the management team.

- We understand vaccination is the best way to protect our beneficiaries, community members, staff and volunteers. Therefore, we require all staff members working in in-person environments (including program staff, office staff, team meetings and program visits) to be fully vaccinated against COVID-19. Subject to applicable guidance, the term fully vaccinated currently refers to when an individual has received all recommended Covid-19 vaccines, including any booster dose(s) when eligible.

- Performs other duties as required.

Position Requirements

Education:  Bachelor’s Degree or equivalent experience

Related Experience: 1+ years' experience working for All Hands and Hearts or another international response context. 1+ years managing a team. 1+ years' experience project management, including budget tracking preferred.

Special Competencies/Certifications:  Valid driving license required.  Must be able to secure and maintain appropriate visas. Good written and oral communication skills (in English) and confident working with Google Workspace, particularly Google Docs and Google Sheets and Microsoft Office. Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately. The individual is able to manage a large workload and perform in a fast-paced environment.

Working Conditions and Physical Demands

- Constantly works in outdoor adverse weather conditions

- Frequently moves items weighing up to 40 lbs. on work site or on base

- Frequently operates computer

- Must be able to remain in a stationary position

- Frequent travel

- Living in communal environment

- High stress situations in an immediate post-disaster environment with limited amenities

Compensation & Benefits

- Pay rate is $1250-$1650 USD/ month, based on position, skills and experience

- Room & board

- Monthly R&R breaks with allowance

- Coverage for emergency medical injury or illness

- Visa extension reimbursement

- Travel to and from program location

- Costs related to COVID-19 entry requirements

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or any other protected characteristic.