OPERATIONS MANAGER

All Hands and Hearts is a disaster relief nonprofit. Our program bases are located in the communities we serve, and depending on the role you apply for you may be required to visit and/or live in our communal program environments. Please note that vaccination is required for all in-person work environments, including program bases and offices. You will also be expected to adhere to particular safety protocols (including relating to COVID-19), and should understand your responsibility for the safety of yourself and others around you. We will always provide an option for travel-exempt staff to join meetings and events virtually, to ensure we provide an inclusive environment for those who are unvaccinated or at high risk.

Diversity is the acknowledgment, promotion and celebration of our differences and similarities. All racial identities, ethnicities, sexes, nationalities, gender identities and expressions, physical and mental abilities, sexual orientations, ages, spiritualities, points of view and socioeconomic statuses can fit in with us. We support individuals from around the world and serve communities affected by disasters with purpose. Response, recovery, resilience and renewal are why we exist. Respect for the value of diversity, inclusion and social justice drives us forward every day. Everyone is welcome.

The start date for this position is mid-May. Not open to US residents.

Learn more about our Türkiye Earthquake Relief program.

Position Purpose

A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief. The position is full-time and is responsible for managing the operations team to deliver efficient and effective support to project teams.

Reporting Relationships

• Reports to  Program Director
• Roles reporting to position Volunteer Relations Coordinator (dotted line manager)
• Approximate number of reports  1

Essential Functions

• Provides supportive leadership, management and overall organizational planning to general operations of the program.

• Manages the operations Team to deliver an efficient and effective program (base operations, financial management, volunteer coordination and engagement, base logistics, etc.) to support successful project outputs.

• Supports Program Director in developing and implementing and training skills development for staff and volunteers.

• Supports the Program Director in forecasting, monitoring, and reporting project cash flow, bank transactions and expense auditing, as well as closely monitoring the budget for operation spend

• Works with the logistics and Finance Coordinator to organize and manage transport and telecommunications for teams in the field.

• Supports the Program Director in the development, implementation, and review of Health, Safety and Security procedures for base and sites.

• Responsible for ensuring appropriate communication, training and rehearsal of contingency plans and organizing periodical risk assessments.

• Support the Program Director in compiling program specific fortnightly reports for the organization.

• We understand vaccination is the best way to protect our beneficiaries, community members, staff and volunteers. Therefore, we require all staff members working in in-person environments (including program staff, office staff, team meetings and program visits) to be fully vaccinated against COVID-19. Subject to applicable guidance, the term fully vaccinated currently refers to when an individual has received all recommended Covid-19 vaccines, including any booster dose(s) when eligible.

• Perform other duties as required

Financial Responsibilities

• Is this position responsible for the operating budget of the associated department? No
• Does this position have any other financial responsibilities? Yes

Position Requirements

• Education  Bachelor’s degree or equivalent training and experience in a relevant field.
• Related Experience  Must have a minimum of one year experience working for All Hands and Hearts or another disaster response organization. Minimum of one year management experience in a professional setting. Experience in project management, including budget tracking preferred.
• Special Competencies/Certifications  Must be able to secure and maintain appropriate visas. Turkish fluency preferred. Driver’s license required. Excellent written and oral communication skills and confident working with Google Suite, Microsoft Office, particularly Word and Excel. Applicants need to be well organized and have a flexible approach to managing multiple tasks and prioritizing them appropriately, as well as strong leadership skills with a proactive approach to identifying and solving problems. The individual is able to manage a large workload and perform in a fast-paced environment.
• Work Environment/Conditions  Based on program; communal living environment. High-stress situations.

Compensation & Benefits

• Pay rate is $1,250-$1,650 USD/ month, based on position, skills and experience
• Room & board
• Monthly R&R breaks with allowance
• Visa extension reimbursement
• Travel to and from program location
• Coverage for emergency medical injury or illness
• Costs related to COVID-19 entry requirements

All Hands and Hearts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.