Operations Manager

Position Summary: The Operations Manager will help implement and improve programming support for the Program Operations team by providing effective process management, creating ongoing program supports, and managing external relationships.

Essential Duties/Responsibilities:

• Develop and implement people-centered processes and workflows to further program goals, both for individual programs and cross-agency needs.
• Lead program vendor acquisition and related supports to ensure efficient utilization of resources and ease of use for program staff.
• Develop program policy and process supports to facilitate high-quality implementation and agency best practices.
• Manage external program service requests and participate in internal distribution to program and agency leadership.
• Provide Strategic Management supports as needed to ensure ongoing compliance with contract deliverables and adherence to best practice principles.
• Program Audit Tracking and Storage.
• Assists with contracts to meet all terms and deliverables.
• Performs other duties as assigned.

Minimum Qualifications:

Education/Experience/Training

• Bachelor’s Degree required Master’s Degree preferred, in public/non-profit administration, business, social work, human services, or a related area from an accredited university program preferred.
• A minimum of three years of experience in the education, human service, youth development, criminal justice, or social service field is required.

Skills/Abilities

• Highly organized, strategic thinker, with proven ability to handle multiple tasks, handle pressure and meet deadlines. Project management experience preferred.
• Excellent written and verbal communication skills are required. Writes and presents effectively; adjusts to fit the audience and the message; strongly gets a message.
• Proficient in Microsoft Office (Excel, Word, Outlook, etc.) and other work management platforms.
• Strong analytical and communication.

Core Competencies:

• Communication: Uses effective written and oral communication with internal staff, teams, and community served; demonstrates empathy and listening
• Client orientation: Recognizes needs of diverse stakeholders and approaches relationships with a service orientation, to ultimately maximize the impact
• Equity mindset: Understands and is committed to goals of equity, consistently brings an equity mindset to the organization’s work and workplace
• Growth mindset: Views growth as important for personal and professional development; seeks out opportunities to expand skills, even if the change is required, demonstrates curiosity and eagerness to learn
• Ownership and quality of work: Effectively manages own work, and the work of the team to ensure delivery of high-quality work
• Supervisory skills: Effectively manages and develops others
• Mission drive: Demonstrates commitment to the missing of the organization as a whole and alignment with organization values

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment:

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The duties performed are primarily in an office setting and working with the public, COVID-19 vaccination is required.

DEI Statement

At Youth Guidance, we understand that diversity, equity, and inclusion (DE&I) are fundamental to realizing our vision of bright and successful futures for all young people. We celebrate the diversity of youth and recognize them as empowered leaders, problem-solvers, and experts of their own experiences. At the same time, we acknowledge that many systems and institutions meant to support youth are inequitable and unjust.

As such, we are committed to advancing DE&I through our words and our actions, both internally and externally, by:

• Strengthening cultural competence as well as policies, practices, and organizational structures that foster belonging and leverage the unique backgrounds and talents of staff;
• Offering youth-centered programs that are accessible and responsive to people from diverse racial and ethnic backgrounds, abilities, sexual identity, gender identity and expression, language, and cultural and religious beliefs and practices;
• Influencing systems that youth, their families, and communities are impacted by, such as schools, organizational networks, governmental bodies, researchers, and the funding community, to apply approaches that embrace DEI in addressing the needs and supporting the aspirations of young people.

Youth Guidance is an equal-opportunity employer and proudly values diversity. Youth Guidance does not discriminate on the basis of race, color, religion, sex, national origin, disability, veteran status, marital status, sexual orientation, or any other characteristic protected by applicable law and is committed to creating a dynamic work environment that values diversity along all of these lines. People of all backgrounds are encouraged to apply.