We are looking for an Administrator that can process orders and paperwork to ensure boxes are packed according to the customer’s specifications. Also has exceptional customer service skills with in-bound and out-bound experience. This is a full-time, non-exempt position located in Sacramento, CA.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide administrative and operational support to assist packers and drivers in setting up boxes and delivery routes at supervisor’s discretion.
- Updates and monitors daily paperwork and reports.
- Works with route Logistics Supervisors to ensure boxes are properly assigned to routes and drivers and verifies that routes coincide with GPS reports.
- Assists managers in making route changes.
- Prints route manifests and distributes to appropriate managers.
- Ability to work extended hours
- Provide exceptional customer service by answering inquiries and resolving issues via phone, email, and/or Instant Messaging
- Perform data entry tasks to update customer information and order details
- Handle incoming and outgoing calls professionally
- Collaborate with team to ensure timely and accurate delivery of products
- Scheduling drivers for their daily routes/stops
- Proficient time management
QUALIFICATIONS:
- Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
- Good oral and written communication skills; proficient with Microsoft Word, Excel, Power Point, and Outlook.
- This position is a graveyard shift working 5:30pm – 4:00am.
- Self-starter: multi-task oriented, works well, independently and acting on own initiative.
- Can adequately set and meet deadlines.
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving abilities and attention to details