NFP Digital Transformation Consultant

Infoxchange is a registered charity and social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

We are also proudly recognised as a Great Place to Work certified employer and we are also on the Great Place to Work’s Best Workplaces for Women list!

We are seeking a NFP Digital Transformation Consultant who will be responsible for supporting sector capability development projects and also the maintenance of Hub guides and capability assessment/recommendations.

This is a fixed term (24 months with the possibility to transition to permanent) full-time position (hybrid working model), based in our Melbourne office.

Key duties and responsibilities

• Assess non-profit technology needs and provide practical technology advice through individual consultations, mentoring and webinars to small-medium not-for-profits across technology categories that include:
  • Tech foundations - PCs, network, servers, telephony, email, file sharing and collaboration infrastructure
  • NFP Applications – corporate and service delivery systems including finance, HR, client/ case management and CRMs
  • Data & Analytics – data tools, infrastructure, analytics and reporting to measure activities, outputs, impacts and outcomes
  • Digital marketing – website, social media, electronic Direct Marketing and fundraising
  • Artificial Intelligence – helping NFPs unlock the power of AI for enhanced impact while mitigating the associated risks in an increasingly complex marketplace
  • IT management – IT strategy/planning, budgeting, governance and business continuity
  • Cyber security protections – protect information from online threats and accidental disclosure
• Direct organisations towards technology resources (senior staff, information guides, webinars, training, products & services, contractors, partners etc) where required, so they get better value from their technology investment.
• Support the design and delivery of programs that build the capability of NFP staff across the Asia Pacific region.
• Undertake project coordination tasks including requirements analysis, report writing, data analysis, solution design, and training.

Key selection criteria

To succeed in this role at Infoxchange, you will be:

• Able to provide assistance across different non-profit technology categories, including - Microsoft 365, user devices and IT infrastructure and Cyber security

• Skilled at data analysis with Excel. Tools like Microsoft Power BI is an advantage.

• May also have skills in NFP systems, data & analytics, and/or artificial Intelligence tools and uses

• Able to undertake structured analysis in a logical and efficient manner

• Able to demonstrate excellent written communication skills, including contributing to or leading writing business reports and recommendations.

• Strong verbal communications skills, with proven experience supporting IT managers and executives

• Comfortable working autonomously and in a self-managed way, using initiative to draw on the expertise of those around you

• Good awareness of NFP technology challenges and passionate about the sector

• Experience presenting to audiences and comfortable delivering staff training

What do we offer?

As well as enjoying the rewards and satisfaction of working within an NFP, and as a Great Place to Work certified employer, we also offer additional benefits such as Salary Packaging, Annual Leave Loading, Hybrid-working, welcoming offices and many more.

Excited by this opportunity and ready to make a difference? Apply today!

A****pplicants must be willing to undergo a police check as a condition of employment with Infoxchange, and must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions.

Read more about Infoxchange in our annual report at Infoxchange Annual Report 2024

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.