NFP Digital Consultant

We are seeking an enthusiastic and motivated NFP Digital Consultant, to bring to life Infoxchange’s mission of Technology for Social Justice.

Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

About the role

Infoxchange is leading a cross-sector partnership to develop a Digital Transformation Hub that supports not-for-profits in addressing the remote working challenges presented by COVID. The Hub will also assist them on a broader transformation journey which will build their capability and resilience for a post COVID-19 world.

The role is responsible for supporting NFPs by providing advice and supporting webinar/training delivery across two primary streams of work:

1. The Asia-Pacific Digital Transformation Program, funded by Google which is working across 12 APAC countries to strengthen NFP digital capability.

2. The Digital Transformation Hub (www.digitaltransformation.org.au), which has supported more than 15,000 Australian NFPs since it was launched in mid 2021

Key duties and responsibilities

• Assessing non-profit sector technology needs and identify technology priorities to support business priorities

• Provide practical technology advice through individual consultations, mentoring and webinars to non-profits across technology domains that include:

  • Technology foundations - PCs, network, servers, telephony, email, file sharing and collaboration infrastructure (office 365 & google workspace)
  • Information systems – service delivery & corporate systems - client/case management, finance and HR systems
  • Digital marketing – website, email, social media and fundraising processes and systems
  • IT management – IT strategy/planning, governance, business continuity and IT project management
  • Cybersecurity –protect information from online threats and accidental disclosure

• Support the design and delivery of programs that build the capability of NFP staff across the Asia Pacific region.

• Undertake activities including requirements analysis, report writing, data analysis, solution design, and training.

Key selection criteria

To succeed in this role at Infoxchange, you will demonstrate:

1. Skilled at data analysis, with excel and preferably tools like Microsoft Power BI or Google Data Studio

2. Ability to provide expert advice across non-profit technology domains, including at least two of:

• Technology foundations
• Information systems
• Digital marketing
• IT management
• Cybersecurity

3. Able to undertake structured analyses in a logical and efficient manner

4.Able to demonstrate excellent written communication skills, including contributing or leading writing business reports and recommendations.

5. Strong verbal communications skills, with proven experience supporting IT managers and executives

6. Comfortable working autonomously and in a self-managed way, using initiative to draw on the expertise of those around you

7. Good awareness of NFP technology challenges and passionate about the sector

8. Experience presenting to audiences.

Personal Attributes

Promote Inclusion

• Creates a culture that supports and respects the individuality of others and recognises the benefits of diverse ideas and approaches
• Communicates well with, relates to and sees issues from the perspective of people from a diverse range of cultures and backgrounds

Work Collaboratively

• Build a culture of collaboration across the organization
• Looks for and facilitates opportunities to collaborate with internal and external stakeholders
• Identifies and overcomes barriers to communication with internal and external stakeholders

Self Awareness

• Builds strong commitment of others towards continued personal development
• Establishes mechanisms that enable communication of honest, respectful and constructive feedback at all levels

What we offer

• A base salary of $85-100k (based on experience) plus superannuation and 17.5% annual leave loading.
• Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au)
• Other additional benefits.

We’re passionate about taking care of our employees, so working with us means that you will also enjoy:

• Flexible work arrangements (including hybrid working)
• Additional leave provisions (paid parental leave supplement, annual leave loading)
• Health & wellbeing program
• Benefits for new parents
• Great learning and development opportunities
• Employee reward and recognition program
• Carbon neutral offices
• Public transport discounts

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Who are we?

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 180 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.

Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

Read more about Infoxchange in our annual report at https://2022.infoxchange.org/

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2023 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.