Monitoring, Evaluation, Accountability and Learning (MEAL) Coordinator

About Asylum Access

We are human rights advocates who support forcibly displaced individuals and communities as they reclaim their rights, agency, and power.

Our unique combination of legal empowerment, policy advocacy, and global systems change creates conditions in which refugees can live safely, move freely, work legally, and go to school. Our work transforms the traditional approach of endless humanitarian handouts to a sustainable solution that honours refugees’ freedom, dignity, and autonomy, and equips them to make choices about their own lives.

Asylum Access’ global team and family of local civil society organisations advocate making human rights a reality for refugees throughout Africa, Asia, and Latin America. Our national organisations are led and staffed primarily by community members in those countries, and there is strong mutual trust and respect between us and our clients. On the international stage, we work with established institutions to shift the global system to better uphold and promote refugees’ human rights. We can help catalyse and lead systemic transformation because, uniquely among NGOs in the refugee response sector, we focus exclusively on rights and governance.

Position Description

Asylum Access Malaysia (AAM) conducts a wide variety of programs including individualized legal assistance, community outreach and empowerment, strategic litigation and policy advocacy. Each of these programs contributes to our vision of a world where refugees can move safely, live freely and rebuild their lives. AAM’s monitoring, evaluation, accountability and learning efforts ensure that we are on track to create this impact, and help inform strategy changes when they are necessary. The MEAL Coordinator supports AAM’s planning, monitoring, evaluation, accountability and learning efforts.  By ensuring that we are accountable to the goals we set, the staff member in this position ensures a high level of quality in our services and the achievement of our desired impact.

Key Responsibilities

Monitoring:

• In close collaboration with the program team, track and oversee the implementation of harmonized monitoring tools and aligned indicator definitions for each team and each project.
• In close collaboration with the program team, put in place an operational MEAL plan to monitor and document the progress of implementation of Programme activities.
• Develop, and maintain an updated Indicator Performance Tracker and Output Tracker, in additional other report requirements as may be requested.
• Provide technical guidance and lead capacity building of the staff, and stakeholders on implementation of MEAL within the Program; to include capacities for data collection, storage, indicator definition and reporting.
• Review Programme data collection tools to ensure that tools provide required information on programme indicators.
• Enhance use of digital data management within the program.
• In close collaboration with Global team, review, improve and/or develop functional and user-friendly client database
• Conduct routine data quality assessment and continuous quality improvement of the program to ensure program implementation and report quality.
• Participate/coordinate the design of quantitative and qualitative participatory Programme evaluations (baseline, annual and final evaluations), assessments, reviews and other special studies.
• Where applicable, roll-out mobile data collection and monitoring systems and document learning and suggestions for improvement.

Evaluation:

• Coordinate the development of Terms of Reference for the programme evaluations with AAM Program Leaders and the team.
• Coordinate the logistics of project evaluations as necessary and ensure data collection, analysis and write-up is in line with AAM and donor standards as well as set timelines.

Accountability:

• Improve the Complaints, Feedback, Response and Feedback that is functional and accessible by AAM’s clients.
• Collect and manage complaints and feedback in close coordination with the Program Leaders and team. Track timeliness of response to complaints and maintain an updated Programme complaints tracker.

Learning:

• Foster and develop a culture of learning within AAM
• Establish information sharing mechanisms for staff to document and share examples of good and bad practice and learning internally and within AAM network and Asylum Access
• Identify opportunities for research and learning questions in collaboration with Program team and networks
• Facilitate documentation of programme results, impact, best practices and significant changes. Document learnings and best practices; disseminate learnings, reports, publications and participate in learning sessions, and ensure that the lessons learnt are utilized to inform programming and advocacy.

Reports to: AAM’s Associate Director of Operation.

Required Qualifications

• Strong interest in refugee rights and response
• Experience in executing monitoring and evaluation of a variety of programs
• Highly comfortable with both qualitative and quantitative data collection, management and analysis, technically savvy and proficient with different online database system
• Flexible and adaptable, willing to quickly adopt new tools and iterate in response to feedback and changing program needs
• Impeccable attention to detail and ability to relate details of data to the larger picture of organizational success and impact
• Strong relationship-builder and facilitator, able to build collaboration with staff and volunteers with many different areas of expertise to tell the story of Asylum Access Malaysia
• Ability to communicate complicated ideas clearly and concisely, building capacity across the organization for successful strategy development
• High level of cultural sensitivity and understanding
• Ability to work both collaboratively and independently

Preferred Qualities

• Fluent in English including solid writing skills in both languages;
• Bachelor’s or Master’s degree in a relevant field such as international development, social sciences, statistics, or a related discipline.
• Minimum of 3 years of experience in monitoring, evaluation, and learning, preferably in the non-profit sector.
• Experience developing monitoring and evaluation systems from conception to implementation
• Experience in evaluation of advocacy programming
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
• Familiarity and comfort working with a multicultural and international environment;

Start Date: As soon as possible.

Salary and Benefits

The position comes with a competitive nonprofit salary, and a robust benefits package including paid time off and professional development funds. The salary scale ranges from RM5500 to RM6000 per month depending on experience.

Hours and Location of Work

This is a full-time position based in Kuala Lumpur, Malaysia. We anticipate this position will require 40 working hours per week, with the occasional requirement to work outside of normal business hours for events, workshops, and other work-related commitments.

Please note that only shortlisted candidates will be contacted for the recruitment process.

Asylum Access is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We value the expense of those who have experienced displacement and encourage people with such lived experiences to apply. For more information about our organisation, visit www.asylumaccess.org.

Keywords

MonitoringEvaluationRefugee RightsData CollectionAnalysisAdvocacyLearningDatabase ManagementQualitativeQuantitative