Membership Experience Specialist - Remote BST or EDT timezones preferred.

Membership Experience Specialist

About Us

Textile Exchange is a global non-profit driving positive impact on climate change across the fashion and textile industry. It guides a growing community of brands, manufacturers, and farmers towards more purposeful production from the very start of the supply chain.

By 2030, its goal is to guide the industry to achieve a 45% reduction in greenhouse gas emissions within fiber and raw material production. Its focus is holistic and interconnected, accelerating the adoption of practices that improve the state of our water, soil health, and biodiversity too.

For real change to happen, everyone needs a clear path to positive impact. That’s why Textile Exchange believes that approachable, step-by-step instruction paired with collective action can change the system to make preferred materials and fibers an accessible default, mobilizing leaders through attainable strategies, proven solutions, and a driven community.

At Textile Exchange, materials matter. To learn more, visit TextileExchange.org.

Working at Textile Exchange

We work remotely with a team located in 20+ countries. We are a diverse group committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals. We work collaboratively on important environmental issues around the world by working and interacting with farming groups, processors, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of our organization. Each Textile Exchange employee is offered a competitive compensation package with paid time off, yearly bonus, opportunities for continuing education, and more.

Job Summary

The Membership Experience Specialist is expected to work closely with the Director of Global Membership and Corporate Engagement to help lead the organization's global prospective member pipeline; manage Textile Exchange’s membership growth and activity across all time zones, liaise between our internal teams; and play an active role in tactical brainstorms and prospective member meetings.

We’re looking for someone that is comfortable working remotely and within a global context. Flexibility around working with all time zones and being able to manage time independently are required. The role predominantly requires engagement with internal teams and prospective members, primarily via online calls with some connecting in person.

Duties and Responsibilities

• Mindfully support Textile Exchange’s membership activities in line with strategic and operational objectives.

• Ensure information moves fluidly across the organization by preparing briefings for all meetings, transferring knowledge from meetings to appropriate team members and liaising between Director and Stakeholder Engagement team.

• Provide strategic support to the Director in preparation for meetings, new presentations.

• Stay abreast of key topics/projects within Textile Exchange and the fashion apparel and textile industry.

• Lead calls with prospective members, follow up and tracking through Salesforce.

• Manage referrals and new member opportunities through networking and industry events leveraging your personal network when possible.

• Manage referral pipeline and activity trackers while coordinating traffic across internal Textile Exchange departments to ensure a healthy feedback mechanism and thoughtful handoff to the Stakeholder Engagement Team.

• Understand and identify opportunities for our members, team members, and Textile Exchange itself in the market, recognize opportunities and execute them with direct approval from the Director.

Qualifications

• Relevant industry experience, and deep understanding of the industry. Especially at the supplier level.

• Bachelor's degree in a related field, preferably Sustainability combined with either marketing or Business Management.

• Minimum of 5-years of experience in business development and marketing within either a non-profit or for-profit organization.

• Experience with experiential marketing preferred.

• Highly Proficient in Microsoft Office: Word, Excel (strong skills), Outlook and PowerPoint. Salesforce and Click up or other Project Management software preferred.

• Proactive and forward-thinking, always looking to connect the dots.

• Demonstrated understanding and application of effective experience strategies and techniques.

• Demonstrated success managing members or clients, including, forecasting, and planning.

• Passion and the desire to succeed and go the extra mile.

• Excellent customer service and leadership skills, responding to external and internal queries.

• Strong networking abilities.

• Ability to diagnose problems and find solutions.

• Attention to detail to ensure ongoing integrity of account information in client lists and/or databases.

• Strong organizational skills to coordinate mailings and communications for prospects and individual initiatives.

Minimum Experience and Qualifications

• Minimum of 5-years of experience in business development and marketing within either a non-profit or for-profit organization.

• Highly Proficient in Microsoft Office: Word, Excel (strong skills), Outlook and PowerPoint.

• Proactive and forward-thinking, always looking to connect the dots.

• Demonstrated understanding and application of effective experience strategies and techniques.

• Demonstrated success managing members or clients, including, forecasting, and planning.

• Passion and the desire to succeed and go the extra mile.

• Excellent customer service and leadership skills, responding to external and internal queries.

• Strong networking abilities.

• Ability to diagnose problems and find solutions.

• Attention to detail to ensure ongoing integrity of account information in client lists and/or databases.

• Strong organizational skills to coordinate mailings and communications for prospects and individual initiatives.

Preferred Experience and Qualifications

• Experience with experiential marketing preferred.
• Salesforce and Click up or other Project Management software preferred.

Employment Package

• Reports to: Director of Global Membership and Corporate Engagement
• Full Time Position, 40 Hours a Week
• Location: Remote work environment. Located in BST or EDT preferred. Ability to work across global time zones.
• Salary Range: $50,000- $60,000 USD
• Start Date: As Soon as Available
• Our offers for salary and benefits are dependent on the region of the final candidate. We post most positions based on a US-based Team member but final offers are done in alignment with the final candidate's permanent residence and in line with Textile Exchange's regional employment package.

How to Apply

Please submit:

• Resume
• Cover Letter

Applications will be considered on a rolling basis as they are submitted. Early application submission is strongly encouraged.

Textile Exchange is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.