Membership Coordinator – Europe, The Middle East, Asia EME & APAC - Remote

Membership Coordinator – Europe, The Middle East, Asia EME & APAC

About Us

Textile Exchange is a global non-profit driving positive impact on climate change across the fashion and textile industry. It guides a growing community of brands, manufacturers, and farmers towards more purposeful production from the very start of the supply chain.

By 2030, its goal is to guide the industry to achieve a 45% reduction in greenhouse gas emissions within fiber and raw material production. Its focus is holistic and interconnected, accelerating the adoption of practices that improve the state of our water, soil health, and biodiversity too.

For real change to happen, everyone needs a clear path to positive impact. That’s why Textile Exchange believes that approachable, step-by-step instruction paired with collective action can change the system to make preferred materials and fibers an accessible default, mobilizing leaders through attainable strategies, proven solutions, and a driven community.

At Textile Exchange, materials matter. To learn more, visit TextileExchange.org.

Working at Textile Exchange

We work remotely with a team located in 20+ countries. We are a diverse group committed to harnessing the strengths of the global textile industry to accelerate change toward climate and other key environmental goals. We work collaboratively on important environmental issues around the world by working and interacting with farming groups, processors, brands, retailers, and environmental experts in the textile and fashion industries around the world. We offer an opportunity to join a cutting-edge global environmental nonprofit and to help strengthen the impact of our organization. Each Textile Exchange employee is offered a competitive compensation package with paid time off, yearly bonus, opportunities for continuing education, and more.

Job Summary

The Membership Coordinator is an integral part of the Textile Exchange's Global Membership team. As a global non-profit, the ability to deliver to our Climate + Strategy requires positive engagement, progressive behavior, and the collective action of our membership and stakeholders. This position has a vital role in supporting our members to ensure Textile Exchange's Member & Corporate Engagement strategy.

We are looking to fill this position in Europe, the Middle East, or Asia. This position is a full-time role, reporting directly to the Senior Manager of Membership with a planned start date in March 2023. The person will provide a unified, beneficial, value-added member experience for Textile Exchange members. They will support efficient and streamlined communications, help build and maintain reporting systems, and coordinate administrative tasks.

This is a fantastic opportunity to work for a mission-driven organization. You will be a positive person interested in sustainability and passionate about using data and technology to support science-based decision-making. You will have a proven ability to remain flexible, proactive, resourceful, and efficient, with a high level of professionalism. Expert-level written and verbal communication skills, as well as the ability to plan ahead, strong decision-making capacity, systematic approach to addressing issues and attention to detail.

Like all roles at Textile Exchange, this role will be primarily home-based; Textile Exchange is a US-based but remote-working organization with a global team. Your key colleague will be mainly based in the United States.

Duties and Responsibilities

75%

• Support in membership operations while working to streamline processes and systems.

• Overseeing the membership inbox - the first line of defense to serve the membership community.

• Supporting the improvement of the monthly onboarding process for members. Secondary contact for regional members.

• Keeping the internal membership handbook process up to date.

• Support the EME & APAC Team and Membership Director in regional implementation of membership benefits.

• Proactive management of Salesforce by updating member and prospect profiles. Annual process tied to membership renewal including updating contacts in Salesforce.

• Support in ideation, creating, and updating a monitoring framework for tracking membership progress to Climate + Goals.

• Identifying and supporting the creation of membership communication materials with the communications team.

• Vital EME & APAC Team Support: Coordinating membership engagement process, including scheduling calls, communicating with prospects/members, follow-up, note tracking, and uploading crucial data to the internal database.

• Provide efficient and informative customer service to meet members’ needs, identify and respond to members’ pain points, and keep team members informed on trends in member queries.

25%

• Cross-functional collaboration with the regional membership teams, being the bridge that helps drive projects forward and creates a feedback mechanism for the membership community and broader teams.

• Engaging with members in Higher Logic and additional systems.

• Gathering input for informing the Textile Exchange team with Senior manager’s support.

Skills Required

• Bachelor’s degree and at least 1-years of professional experience required

• Positive, hospitable, supportive attitude

• Experience in delivering excellence in a customer service environment.

• Top Skills Needed: Critical Thinking, Self-Motivation, Clear Communication, Teamwork, Responsibility, Accountability.

• Personal qualities to match Textile Exchange’s Organizational Values Community, Respect, Collaboration, Integrity and Inclusivity, and a commitment to Textile Exchange’s mission.

• Highly organized and detail-oriented, flexible self-starter. Collaborative with an ability to prioritize and manage multiple tasks simultaneously.

• Excellent written and oral communication skills

• Proficiency in Microsoft Office Suite, Microsoft Teams, and Clickup. Including Excel and PowerPoint. Salesforce CRM, and Higher Logic

Employment Package

Reports to: Membership and Corporate Engagement Manager

Full Time Position, 40 Hours a Week

Location: Virtual/Remote, working hours in Europe, The Middle East, Asia EME & APAC  .

Annual Salary Range: €33,000-39,000 EURO

To be filled in March 2023

How to Apply

Please submit the following for consideration:

• Resume

• Cover Letter

Applications will be considered on a rolling basis as they are submitted. Early application submission is strongly encouraged.

Textile Exchange is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.