Verra is hiring a
Title: Manager, Program Secretariat (Stakeholder Support Focused)
Location: Remote - Worldwide (with significant overlap with U.S. business hours).
Reports to: Director, Program Secretariat
The Opportunity.
Verra is a global leader helping to tackle the world's most intractable environmental and social challenges, supporting climate action and sustainable development within the Voluntary Carbon Market (VCM) with standards, tools, and programs that credibly, transparently, and robustly assess environmental and social impacts and enable funding for sustaining and scaling up projects that verifiably deliver socioenvironmental benefits. Examples of the standards that support our mission include the Verified Carbon Standard (VCS), the Climate, Community & Biodiversity (CCB) Standard, and the Sustainable Development Verified Impact Standard (S.D. VISta).
With the rapid growth of the carbon market and, consequently, the expansion of Verra operations, Verra is seeking a Manager for our Program Secretariat Team to structure and lead the operations of the stakeholder support team, which is responsible for addressing project-related stakeholder questions and operate communication channels between Verra and Project Proponents or Verification and Validation Bodies (VVBs), and other parties.
This role offers a unique opportunity to lead a high-talented team and implement strategies that will positively impact our stakeholder support efficiency, quality of our engagement, and responsiveness by employing solution-driven thinking, prioritization, and organization practices and creating the needed procedures for service delivery.
The Role.
The role can be translated into the following core activities:
Our Team.
The Program Secretariat team is made up of exceptionally talented people who are committed to our mission and are responsible for three primary areas: [1] Data Intelligence, [2] Operational Excellence, and [3] Stakeholder Support. The latter is within the position's scope and is responsible for facilitating project proponents' and other stakeholders' journeys when performing requests and engaging with them through our communication channels.
Also, keep in mind that:
Verrans come from diverse locations and backgrounds, including carbon market experts, project developers, consultants, climate negotiators, researchers, auditors, and more.
We are committed to driving finance at scale to projects and programs that advance climate action and sustainable development through high-quality standards and programs.
What we would like to see.
The ideal candidate for this position brings the following experience, background, and skills:
Experience
· Two to five years of relevant professional experience in account management, customer management, customer experience, or similar stakeholder support areas.
· One to three years of team management or coordination experience.
· Experience in using Customer Relationship Management (CRM) platforms. Experience with the platform SuiteCRM is an advantage.
· Knowledge in Voluntary Carbon Markets is an advantage.
Education
· A relevant education degree. Degrees in business administration, operations management, supply chain management, or other related sciences are advantageous.
· A relevant project management certificate is an advantage to this position.
Relevant Skills
· Strong organization and prioritization skills to deliver work efficiently under deadlines.
· Structured thinking to convert current practices into improved, standardized procedures with enhanced tools.
· Problem-solving skills and ability to assess situations from customer and organizational perspectives (e.g., How to connect customer and Verra needs?).
· Initiative-taker with the ability to excel in a professional environment with limited supervision.
· Ability to navigate and interact with team members based on diverse cultures, time zones, and cultural backgrounds.
· Ability to operate Office 365. Advanced Excel and Power B.I. are advantages.
· Excellent written and verbal communication skills. Fluency in English is essential. Fluency in other languages, such as Spanish, French, and Portuguese, is an advantage.
Working at Verra.
Verra is a global leader helping to tackle the world's most intractable environmental and social challenges. As a mission-driven non-profit organization, Verra is committed to helping reduce greenhouse gas emissions, improve livelihoods, and protect natural resources across the private and public sectors.
We have created a culture of flexibility + autonomy. You will be able to work with remote teams from diverse countries and industries. Wherever possible, we aim to find mutually agreeable solutions for international hiring.
For this position, the salary range is between 81,371 and 121,147 USD. The compensation band is based on a U.S. base salary range and shares the position's minimum and maximum base salary.
This position is eligible for remote work. The final compensation offered will be contingent upon role, level, and location. Our Talent team can share the specific salary range for your preferred location during the hiring process.
Salary is one component of Verra's total compensation package, which also includes:
Verra is committed to diversity, equity, and inclusion in all our work, and doing this successfully is crucial for us to embody our established values, including Teamwork, Results, Integrity, Balance, and Exploration. We actively celebrate belonging among our team members' different abilities, sexual orientations, ethnicity, faith, and gender.
How to Apply
Please send us a Cover letter (not to exceed one page) and your Resume/CV (not to exceed two pages).
*Please add app.bamboohr.com to your contact list to ensure you receive emails from us*
Verra provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. As such, we conduct our recruitment and hiring without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, marital status, pregnancy, physical or mental disability, genetics, veteran status, or any other characteristic protected by applicable federal, state, and local law.
ManagerProgram SecretariatStakeholder SupportVerraVoluntary Carbon MarketClimate ActionSustainable DevelopmentVerified Carbon StandardClimateOperationsCommunicationKPIsCRMSuiteCRMProject TrackerActivity TrackerTeam ManagementAccount ManagementCustomer ExperienceVoluntary Carbon MarketsBusiness AdministrationOperations ManagementSupply Chain ManagementProject ManagementOrganizationPrioritizationProblem-solvingInitiativeOffice 365ExcelPower B.I.Written CommunicationVerbal CommunicationEnglishSpanishFrenchPortuguese