Manager of Digital Fundraising Operations

Overview

NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million members and online activists to protect the planet's wildlife and wild places and to ensure the rights of all people to clean air, clean water, and healthy communities. NRDC was founded in 1970 and our people helped write some of America's bedrock environmental laws, including the Clean Water Act and many of the implementing regulations. Today, our team of more than 700 lawyers, scientists, economists, policy advocates, communications experts, and others work across the United States and the globe from our offices in Beijing; Bozeman, Montana; Chicago; New Delhi; New York; San Francisco; Santa Monica; and Washington, D.C.

NRDC is seeking a Manager of Digital Fundraising Operations to work with the Communications team in our New York office.

Position Summary
NRDC is seeking qualified candidates to apply for this position managing core administrative, financial, data, vendor management, invoicing, and record keeping functions of a high-volume digital fundraising and advocacy team. The position is on the Digital Advocacy and Fundraising team, in NRDC’s Communications Department, which plans and executes digital advocacy and fundraising campaigns that engage NRDC’s and the NRDC Action Fund’s over 3 million members and supporters in our urgent policy fights and raises millions of dollars online to support our mission.

This manager is crucial to the smooth and efficient operation of a growing digital program. Ideal candidates will have 4-5 years’ experience in an operations role on a digital team, preferably but not limited to nonprofit or other advocacy organizations or electoral campaigns. Preferred candidates will also have experience working in digital fundraising or digital advocacy and experience with eCRM tools like Salesforce, Marketing Cloud, Springboard, or other similar systems.

Responsibilities

• Producing regular and ad hoc online fundraising revenue reports.
• Reconciling transactions with Development, Finance, and other departments, updating donor records, etc.
• Producing and assisting in the production of ad hoc reports, including campaign wrap-up reports, revenue updates, list counts, etc.
• Using our suite of CRM and reporting tools (Salesforce, Marketing Cloud, Springboard, Tableau, etc.) to download data, run reports, etc.
• Assist in coordinating data and CRM projects and initiatives with others on DAF and with NRDC’s IT team, which manages our CRM tools. Includes working closely with Salesforce DBAs in the IT Department.
• Manage relationship with 3rd party revenue vendors, like PayPal, Meta/Facebook, ActBlue, GoFundMe, Stripe, etc., and downloading and tracking revenue from them.
• Manage merchant account relationships with vendors like Braintree, PayPal, etc. Confirm seamless flow of revenue from processors to bank account.
• Manage expense budgets, and track vendor contracts, invoices, etc.
• Provide critical back-end data support for NRDC’s monthly sustainer giving program.
• Triage technical issues in response to donor/member inquiries.
• Assist team and IT in technical and data management projects related to CRM development.
• Provide some eCRM production back up to the department’s two-person email and form production team.

Qualifications

• 4-5 years’ experience in a similar operations-related role on a digital team, preferably in a nonprofit fundraising or advocacy environment.
• Strong data management and data analysis skills, and experience running and producing reports.
• Experience with and knowledge of key eCRM tools like Salesforce, Marketing Cloud, Springboard, ActionKit, EveryAction, etc.
• Strong organizational abilities and invoice and record keeping skills.
• Strong Excel and other database skills, with a heavy emphasis on Excel and ability use its advanced functionality to extrapolate, manipulate and formulate data.
• Ability to thrive in a fast-paced environment and deliver strong written products on short deadline when .
• Ability to work occasional nights and weekends.
• Competence with and commitment to diversity and inclusion; ability to be an effective partner with diverse colleagues, leaders and partners.
• Commitment to NRDC’s mission, values, and DEI principles

NRDC is committed to advancing diversity, equity, and inclusion, both in our work and in our workplace. We believe that celebrating and actively welcoming diverse voices and perspectives is essential to solving the planet's most pressing environmental problems, and we encourage applications from candidates whose identities have been historically under-represented in the environmental movement.

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, gender, gender identity or expression, marital status, sexual orientation, national origin, citizenship, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We offer competitive salaries, excellent benefits, and a supportive working environment. Salary is based on a nonprofit scale and is commensurate with skills and experience. Internal equity will be reviewed and considered to determine a final offer. For this position, the salary range is $100,000 to $106,000.

Our offices are open and we are operating in a hybrid model. We offer NRDCers flexibility, and we ask them to come into the office and spend meaningful time there in collaboration with their colleagues. We call this purposeful presence.

As a science-based organization, NRDC aims to do our part to help contain the COVID-19 public health crisis. For the sake of health, safety, and equity, we ask that people be vaccinated unless they have an approved medical or religious accommodation or other exemption in accordance with state and local law. We consider a person to be vaccinated two weeks after receiving one full course of a CDC-approved vaccine. In accordance with state or local law, new hires will be asked to attest to vaccination, those wishing to do so may request medical or religious accommodations or other exemptions via NRDC Employee Relations. NRDC treats all vaccine-related data confidentially, in keeping with local, state, and federal laws.

To apply, visit www.nrdc.org/careers and upload your résumé and cover letter. Please mention where you saw this posting and upload any additional materials that showcase your abilities. Due to the high volume of applications, we will contact only those candidates we would like to interview. Please no phone calls, emails, or in-person résumé drop-offs.

If you experience technical problems while applying or if you are a person with a disability and need assistance applying online, please reach out to iCIMS Customer Care at 1-800-889-4422.

For more about NRDC, visit www.nrdc.org.

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