Manager, Customer Success

Description

The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Manager, Customer Success to join our team and help us achieve our ambitious goals for our business and the planet.

What you get to do:

• Manage the implementation of the company’s software platform and deliver technical software solutions for customers in the energy industry, from contract signature to closure, and including tracking financials, schedules, and deliverables.
• Manage projects by developing and maintaining project schedule and conducting regular status calls with customers and key stakeholders.
• Serve as a cross-functional leader, working closely with software solutions architects, the proposal team, product managers, OEM partners, and the delivery team to resolve customer issues and escalations.
• Collaborate with Solutions and product development teams to enhance company's software platform and product offerings.
• Apply cutting-edge energy analytics to identify customers’ energy needs and articulate technical project requirements.
• Prepare analytical reports and articulate high-level summaries of the IT solution to the C-suite.
• The person who fills this role may work remotely from anywhere in the US. 5% travel to domestic and international locations required. May supervise a team of direct reports.

What you bring to Uplight:

• Experience above must include 4 years of project delivery in distributed energy resources (DERs), microgrids, or electric grid interconnects and stability.
• Experience above must include 4 years in the energy or utility industry working directly with clients, managing customer relationships and business development.
• Experience above must include 4 years developing proposals and cost estimation for products and services provided in the energy or utility industry.
• Experience above must include 3 years using data analytics to identify trends and prepare
• analytical reports for senior leadership in the energy industry.
• Experience above must include 3 years using solar, battery, and energy management systems.
• Knowledge of energy demand load forecasting, using tools such as linear regression or stochastic modeling.

Education:

• Master's  degree in Computer Engineering, Electrical Engineering, or closely-related fields.
• 48 months of progressive experience as Project management experience in the energy or utility industry.
• Alternatively, Bachelor's  degree in Computer Engineering, Electrical Engineering, or closely-related 72 months of progressive experience.

What makes working at Uplight amazing:

• Proud to be over 500+ purpose-driven individuals helping to create a more sustainable planet.
• Committed to the environment, our employees, and our communities.
• Focused on providing cross-functional work, collaboration, and development.
• Committed to taking our work and mission seriously and….we love to laugh!

We also provide:

• 401k Match
• Medical, vision, and dental insurance
• Monthly wellness stipend
• Peer to peer recognition program
• Management by objectives bonus plan
• Innovative flexible time off policy
• Exceptionally collaborative and cool office spaces

Salary Range: $163,571 - $204,464 USD (dependent on experience)

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard  to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.