Manager, Client Services

Propper Daley, the social impact agency behind the world’s leading changemakers, seeks a Client Services Manager, with at least 5 years of related experience, who is passionate about making lasting social change.

The primary function of this position is to manage the work of a number nonprofit, brand, and/or high-profile individual social impact clients through exceptional project management and strategic delivery and execution.

Your responsibilities will include:

• PROJECT MANAGEMENT: Manage across internal and external team members and partners, ensuring all project plans and deadlines meet the strategic needs of the client work and all relevant stakeholders.
• EXECUTION: Independently and collaboratively develop client deliverables, including talking points, research briefs, and client-ready strategy presentations based on understanding of client goals, cultural acumen, issue expertise, and plan and execute rapid-response social impact activations, which may include production, events, and speaking engagements.
• CRITICAL THINKING & PROBLEM SOLVING: Conduct research, provide analysis, and build issue expertise to develop creative strategies that are in the best interest of the client goals. Keep up-to-date with culturally relevant news and happenings to proactively identify opportunities to further engage clients to further their work and elevate their profile in the issue area.
• COMMUNICATION: Act as the main point of contact internally and externally for your clients’ work through excellent verbal and written communications to ensure alignment across client deliverables. Identify opportunities for leadership involvement and support.
• LEADERSHIP: Be the trusted advisor to clients and partners by developing trusting relationships with internal team members and clients to successfully deliver superior service to support renewal and growth of clients while contributing to a positive and inclusive agency culture and work environment.

Successful applicants may come from a variety of backgrounds and will demonstrate the following qualities:

• EXPERIENCED MANAGER: You have at least 5 years of experience managing multiple complex client engagements at the same time. You enjoy every part of the process from strategic planning to execution. And, to the outside world, you make it look easy!
• CAMPAIGN ORIENTED: From experience, you know that you work best in an entrepreneurial, fast-paced culture and remain calm and level-headed when required to change course and/or re-prioritize.
• CREATIVE STRATEGIC PROBLEM SOLVER & GAP FILLER: You love solving problems and view it as a talent that is developed and displayed with proficiency and grace. When faced with something new, you know how to understand the problem/opportunity, conduct research to get smart and formulate solutions, and execute them.
• PROCESS DRIVEN: You believe that process and structure helps you do your job more efficiently and effectively and you are passionate about developing and sharing new techniques to streamline our work.
• COLLABORATIVE TEAMMATE: You enjoy being part of a team and working in a collective, cross-functional team that thrives on leveraging each members’ uniqueness and bringing their strengths to the table.
• COMMUNICATIONS PROFICIENCY: You have experience managing communications campaigns and deliverables. You understand what makes an impactful campaign, and can even step in to execute, when needed.
• BIG (YET PRAGMATIC) THINKER: You think outside-the-box and dream big, and you channel that creativity through a realistic, executable plan to get things done.
• TRUSTED ADVISOR AND COMMUNICATOR: You have the ability to share information and advice with clients, colleagues and partners in a way that is clear, useful and inspires deep confidence.
• PASSIONATE AND KIND: You are passionate about changing lives and changing the world. And, you realize that the only way to accomplish this is through teamwork, kindness, empathy and taking care of yourself and your colleagues.

ABOUT PROPPER DALEY

Based in Los Angeles, Propper Daley helps our clients leverage their unique assets to create positive change in the world.  We work with influencers, brands and causes, providing both strategic and creative solutions to move the needle on the issues they care most about.  Our approach, rooted in behavioral science, moves beyond foundational "awareness raising" to those strategies and ideas that shift the attitudes and perceptions that lead to behavior change.

We believe deeply in working as teams. More often than not, social change requires collaborative creativity, disruption and complex problem solving. We serve our clients as thought-partners, strategists, advisers, and tacticians as they move their important work forward.

We expect everyone at Propper Daley to practice the following core values and look for candidates that can and already do live into them:

1. We lead with kindness. We always orient from a place of kindness, with a focus on how we can help others thrive and do their best.
2. We practice pragmatic optimism. As changemakers, we are always faced with new challenges and obstacles, yet we remain optimistic by coming up with both creative solutions and practical ways to achieve them.
3. We believe diligence is the bridge between optimism and impact. Our best ideas come to life when, individually and collectively, we consistently put our best effort forward. We push past the status quo because we have a responsibility to be as tenacious and results-oriented as possible.
4. We build shared expertise through our individuality. We value and leverage each person’s unique and diverse lived and professional experience in order to develop the most inclusive and effective solutions possible.
5. We remain grounded in humility. Social impact and the challenges we work to address are too big to solve on our own. We remain confident and curious enough to ask questions, gain perspectives, and collaborate with others as often as possible.

Some of our clients include:

• John Legend and #FREEAMERICA
• The Shawn Mendes Foundation
• Bradley Cooper’s One Family Foundation
• Kerry Washington
• The Call of Duty Endowment
• W.K. Kellogg Foundation
• US Chamber of Commerce Foundation
• The Jed Foundation

APPLY!

When applying, include a response to the following prompt in your traditional cover letter: Provide two examples (one of an influencer and one of a brand) you think are doing a great job leveraging their platform for the greater good with a written description of why you chose them as examples.

OTHER DETAILS

• This position is a full-time role
• Compensation package: Starting at $96,500
• Automatic 3% of salary contribution to a 401K
• Great medical and disability insurance
• Unlimited vacation policy

Propper Daley is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds, experiences, identities, and perspectives come together with a common purpose. We encourage candidates from all backgrounds to apply.