Manager, Client Services

Propper Daley, the social impact agency behind the world’s leading changemakers, seeks an experienced client services professional, with marketing & communications experience, who is passionate about making lasting social change. This position will support clients focused on issues related to veterans, so experience in or a passion for this work is a plus.

The primary function of this position is to manage the work of an Account Pod in delivering for a high-profile nonprofit client.

This position reports to the Associate Director, Client Services.

Your responsibilities will include:

• PROJECT MANAGEMENT: Manage the Account Pod’s progress against the work, set project priorities, and identify opportunities to create efficiencies.
• EXECUTION: Manage Account Pod to effectively complete the work to meet internal and client expectations.
• CRITICAL THINKING & PROBLEM SOLVING: Demonstrate relevant issue knowledge to gather insights and proactively develop creative solutions, tactics, and strategies, and understand the implications of choices in order to leverage the team to collaboratively solve potential problems.
• COMMUNICATION: Act as the main point of contact for the Account Pod internally and externally (with clients, partners, consultants, etc.) to ensure consistent alignment across deliverables.
• LEADERSHIP: Manage across and support the growth of the Account Pod, and manage up to supervisor to ensure success of work.

You are:

• • SEASONED CLIENT MANAGER: You have at least 5 years of experience managing complex projects and priorities at the same time. And, to the outside world, you make it look easy!
  • MARKETING PROFICIENCY: You have experience managing large-scale marketing and communications campaigns and deliverables. You understand what makes an impactful campaign, and can even step in to execute, when needed.
  • CAMPAIGN ORIENTED: You work best in an entrepreneurial, fast-paced culture and remain calm and level-headed when required to change course and/or re-prioritize.
  • PROCESS DRIVEN: You believe that process and structure helps you do your job more efficiently and effectively and you are passionate about developing and sharing new techniques to streamline our work.
  • A FIXER: You love solving problems and view it as an actual talent that is developed, honed and displayed with ever-increasing proficiency and grace.
  • COLLABORATIVE TEAMMATE: You enjoy being part of a team and working in a collective, cross-functional team that thrives on leveraging each members’ uniqueness and bringing their strengths to the table.
  • BIG (YET PRAGMATIC) THINKER: You think outside-the-box and dream big, and you channel that creativity through a realistic, executable plan to get things done.
  • TRUSTED ADVISOR AND COMMUNICATOR: You have the ability to share information and advice with clients, colleagues and partners in a way that is clear, useful and inspires deep confidence.
  • PASSIONATE AND KIND: You are passionate about changing lives and changing the world. And, you realize that the only way to accomplish this is through teamwork, kindness, empathy and taking care of yourself and your colleagues.

• BONUS: Experience managing events and/or experience in the gaming industry is a big plus!

ABOUT PROPPER DALEY

Based in Los Angeles, Propper Daley helps our clients leverage their unique assets to create positive change in the world.  We work with influencers, brands and causes, providing both strategic and creative solutions to move the needle on the issues they care most about.  Our approach, rooted in behavioral science, moves beyond foundational "awareness raising" to those strategies and ideas that shift the attitudes and perceptions that lead to behavior change.

We believe deeply in working as teams. More often than not, social change requires collaborative creativity, disruption and complex problem solving. We serve our clients as thought-partners, strategists, advisers, and tacticians as they move their important work forward.

Some of our clients include:

• John Legend and #FREEAMERICA
• Camilla Cabello
• Best Buy Foundation
• The Call of Duty Endowment
• W.K. Kellogg Foundation
• Everytown for Gun Safety

APPLY!

When applying, include responses to the following prompts in your traditional cover letter:

• What are your three strongest personality traits?
• What is something you uniquely can bring to the position?
• What causes are you most passionate about and regularly support?
• Provide two examples (one of an influencer and one of a brand) you think are doing a great job leveraging their platform for the greater good with a written description of why you chose them as examples.

OTHER DETAILS

• This position is a full-time role
• Competitive salary commensurate with experience
• Matching up to 3% of a 401K (free money!)
• Great medical insurance and disability insurance
• An open vacation policy

Propper Daley is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds, experiences, identities, and perspectives come together with common purpose. We encourage candidates from all backgrounds to apply.