INNIO is hiring a
Lead Technical Support Engineer
🇺🇸 Texas, US 📝 FULL-TIMEEssential Responsibilities
- Provide technical assistance, failure analysis, and troubleshooting to channel partners and customers for all Waukesha engine products via phone, email and through the Salesforce Issue Resolution system
- Coordinate the return of parts from the field for analysis
- Provide technical data and information to channel partners and customers
- Enter quality issues in the QC tools and participate in review meetings
- Drive customer satisfaction through commitment to quality, providing VOC to quality teams
- Remotely program engine control units as requested by channel partners for replacements, CM&U upgrades, and overhauls
- Travel to customer sites to provide technical support, troubleshooting and mentoring to operators.
- Utilize myPlant to pro-actively identify engine issues and coordinate with channel partners to perform the repairs
- Participate in the root cause analysis process by providing data when requested, attending review meetings, providing VOC, and communicating solutions to the field
- Assist in activities related to new product support and CM&U introductions
- Attend product training courses and review training materials as requested.
Qualifications/ Requirements
- Bachelor’s Degree in Engineering or Engineering Technical Degree from a University or Technical College and minimum of 5 years’ work experience in reciprocating engine/gas compression field OR an Associate degree in related technical field plus minimum of eight (8) years’ work experience in reciprocating engine/gas compression
- Hiring location West Texas (Midland/Odessa area)
- Ability and willingness to travel 30-50% of time
Desired Characteristics
- Minimum of 8 years of experience with reciprocating engine technology
- Demonstrated ability to work within a cross-functional teams
- Proven interpersonal skills
- Self-Starter; willingness to work remotely as needed
- Strong Communication Skills
- Commercial sensitivity with a focus on customer needs
- Strong problem-solving skill set
INNIO offers a great work environment, professional development, challenging careers, and competitive compensation. INNIO is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
INNIO innio.com
INNIO is empowering the transition to net zero – with energy solutions and services that are flexible, scalable, and resilient.
We’re helping industries and communities generate and manage energy sustainably while navigating the fast-changing landscape of traditional and green energy sources. We’re individual in scope, but global in scale.