Language Technology and Information Exchange Platform Support Specialist

Contract length: 16th September 2023 - 30th June 2025, extension possible depending on funding

Hours: 100%

Location: Home-based, available GMT (UTC±0) core working hours

Travel: Extensive

Reporting to: Program Technology Lead
Remuneration: 5,100-5,700 USD/month

Deadline for applications: 31 August, 2023

CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

• an innovative work environment with a diverse and passionate team
• 20 days of annual leave and 10 days of floating holidays
• the flexibility of home-based/remote work,
• accommodation and per diems when on deployment.

The role

As a Language Technology and Information Exchange Platform Support Specialist, you will play a pivotal role in furthering the 4 Billion Conversations (4BC) initiative and its associated projects. Your primary responsibilities will involve designing, developing, and supporting basic architecture for an information exchange platform aimed at integrating language technology into the agricultural sector. Additionally, you will provide support services for various language technology and information exchange platform initiatives, build and nurture a supportive partner community, and engage in outreach activities to enhance the impact of the 4BC initiative.

Join us in driving innovation at the intersection of language technology and the agricultural sector. Be a part of the 4BC initiative, contributing to impactful solutions that improve communication and collaboration in the community.

Responsibilities

1. Information Exchange Platform Architecture:

• Collaborate with cross-functional teams to design and create a basic architecture for an information exchange platform tailored for the agricultural sector.
• Test and integrate language technology solutions within the platform to enhance communication and collaboration among stakeholders.

2. Advisory support for a number of Language Technology Initiatives linked to the 4BC initiative:

• Provide technical expertise and support for diverse projects related to language technology and information exchange platforms.
• Advise on troubleshooting technical issues, ensuring smooth functioning of various initiatives.

3. Community Building and Support in close collaboration with the organizational leadership

• Foster a strong and engaged partner community around the 4BC initiative and the information exchange platform.
• Collaborate with stakeholders to develop and implement strategies for community engagement and growth.

4. Outreach and Involvement:

• Reach out to wider communities, including the DPG (Documented Process Guidelines) community, to raise awareness and promote participation in the initiative.
• Collaborate with stakeholders to involve the DPG community in the development and evolution of the information exchange platform.

5. Knowledge Sharing and Lessons Learned:

• Collect insights and lessons from the 4BC initiative and other relevant endeavors, and share them with stakeholders to nurture best practices and continuous improvement.

6. Workshops, Events, and Conferences:

• Engage the partner community through the facilitation of workshops, events, and conferences related to language technology and the information exchange platform.
• Coordinate logistics, content creation, and participant engagement for successful events.

7. Technology Resource Publishing:

• Actively participate in the process of the packaging and publishing of technology resources as DPGs (Documented Process Guidelines) and other packaged resources.
• Ensure that resources are accessible, well-documented, and align with the goals of the initiative.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, Agricultural Sciences, or a related field
• Proven experience in designing and developing information exchange platforms and language technology solutions
• Strong technical skills in relevant programming languages and technologies
• Excellent communication and collaboration abilities, with the capacity to engage diverse stakeholders
• Experience in community building, event coordination, and outreach activities
• Ability to analyze lessons learned and provide actionable insights for improvement
• Project management skills and the ability to work independently and in a team
• Experience working with or for GIZ’s FAIR Forward Initiative

Job requirements

The successful candidate will need to have access to a stable and fast internet connection and a computer to be able to carry out the role.

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 100,000 community members translate millions of words of life-saving and life-changing information a year.

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.