Knowledge Manager, Assessment, Product and Analytics - Hong Kong / Shenzhen/ Hangzhou

Role

Knowledge Manager, Assessment, Product and Analytics

Location

Hong Kong or Shenzhen

Who we are

At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change on people, planet, and community. Join our team for a truly international experience. With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will partner with world class leaders on solving some of the planet’s most imminent issues (climate change, human rights, sustainability, and more!) in new and innovative ways that achieve our goals together!

Job overview at a glance

ELEVATE is looking for an experienced, passionate and solutions-oriented Knowledge Manager for our Assessment products. This includes our in-field social and environmental audit services as well as our desktop assessment activities such as worker surveys, self-assessment questionnaires, equivalency and corrective action plans. The Knowledge Manager, Assessment will be a part of our Product and Analytics team that designs, develops and helps roll-out innovative and world class responsible sourcing services. This role will work with both the Product and Analytics team (in Hong Kong) and with our local coordinators and delivery teams in our key Assessment hubs, to help standardize and build capacity across our core Assessment products to ensure delivery success. The Knowledge Manager helps ensure our Assessment team members can access and use the information they need for excellent delivery.

Who you are

Are you thrilled by the idea of working in a business that aims to tackle some of the world’s biggest challenges? Do you want to work:

• On social, environmental and governance challenges?
• With an amazing team of like-minded creative thinkers?
• In a fast-paced dynamic and high impact environment?
• As part of an organization that is focused on quality and integrity?

Duties and Responsibilities

• Contributes to the knowledge management strategy and plan for the organization
• Prepares Assessment product overviews, tutorials, best practice case studies and maintains a high quality and up-to-date set of content for Assessment audiences
• Designs and roll-outs a training and capacity building schedule for Assessment products across different regions and business units in collaboration with existing internal teams
• Sets up and runs knowledge sharing events including new joiner orientations and a calendar of training sessions for coordination, Assessment and supporting teams globally
• Promotes collaborative internal knowledge sharing groups using Microsoft Teams and through workshops etc. to build robust and active communities of practice across regions
• Monitors / evaluates the success of knowledge sharing activities alongside delivery metrics
• Works effectively across the organization with stakeholders, delivery teams, trainers, and subject matter experts to develop and support new and existing Assessment products
• Helps establish an organisational culture that promotes and supports knowledge sharing

Requirements:

• 5-7 years of experience in relevant field
• Assessment and project management experience required
• Experience in environmental, social and governance issues in supply chains
• Has basic understanding of knowledge management principles and techniques
• Excellent written and verbal communication skills in English and Chinese (Mandarin)
• Recognises the benefits and skilled at collaborative working
• Able to work independently with minimum supervision
• Efficient multi-tasker and able to coordinate people at all levels of an organisation
• Capacity to work across different time zones / hold meetings outside of regular hours
• Responds positively to pressure and working in a dynamic, fast paced environment

Equal Opportunity Employer

ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only. Only short-listed candidates will be notified. Applicants who are not invited for an interview may consider their applications filed for future reference.

To learn more about career opportunities at ELEVATE, please visit our Careers Page here: https://www.elevatelimited.com/careers/