ITS Project Manager

We are seeking an enthusiastic and motivated ITS Project Manager to bring to life Infoxchange’s mission of Technology for Social Justice.  This full-time permanent role will be based in Melbourne, Victoria

Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

We are also proudly recognised as a Great Place to Work certified employer!

About the role

An exciting opportunity for an experienced IT Project Manager with a focus on Security Initiatives, ideally from the Not-for-Profit sector, to lead projects delivering top-tier Managed Support Services to diverse NFP and community sector clients.

You will:
•    Project Manage the end-to-end management of technology transition projects for the customers
•    Project manage end to end security advisory and implementation projects for IT Services customers.
•    Oversee the configuration, migration, and implementation of Microsoft 365 services, including Exchange, SharePoint, Teams, and telephony systems.
•    Manage the planning, execution, and upgrade of network infrastructure to ensure seamless connectivity and support for all technology operations.
•    Maintain communications resources supporting implementation and updates of the Essential 8 framework for Infoxchange customers.
•    Act as the main point of contact between internal teams, clients, and vendors, providing updates and ensuring smooth communication throughout project lifecycles.
•    Identify potential risks and challenges in projects, proactively addressing them to ensure timely and successful delivery.
•    Ensure all projects meet quality standards and client expectations by conducting thorough testing and validation processes.

About you
To succeed in this role at Infoxchange, you will demonstrate:
 
•    A track record of successful project management, ideally delivered in the NFP, community or IT Sectors
•    Experience planning and managing technology projects, such as network builds, office relocations , teams telephony rollout, security uplift, usecure deployment and configuration and cloud migration.
•    Practical knowledge of project management methodologies and experience creating and maintaining project plans and schedules
•    Familiarity with information/cyber security concepts and terminology including security controls and risk management terminology, and technical aspects such as firewalls, identity and access management systems, etc.
•    Knowledge of and experience working with information security frameworks, standards and principles such as the ASD's Essential Eight, ISO 27001/2, NIST
•    Information security certifications/qualifications such as Comptia Security+, Certificate in cybersecurity, CISSP (or CISM or CISA)
•    Demonstrated ability to manage project scope, change and risk
•    Demonstrated stakeholder management, requirements gathering and negotiation skills
•    Tertiary qualifications, relevant to the position

What we offer:
•    A great team to work with!
•    A base salary of $105,000 - $115,000 plus superannuation and 17.5% annual leave loading.
•    Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au).
•    Other additional benefits.

We’re passionate about taking care of our employees, so working with us means that you will also enjoy:
•    Flexible work arrangements (including hybrid working)
•    Additional leave provisions (paid parental leave supplement, annual leave loading)
•    Health & wellbeing program
•    Benefits for new parents
•    Great learning and development opportunities
•    Employee reward and recognition program
•    Carbon neutral offices

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Who are we?
Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 160 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.

Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

Read more about Infoxchange in our annual report at www.infoxchange.org

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.

SDG Impact