Ampact is hiring an
The Systems Administrator is responsible for support of Ampact’s business applications, staff hardware, member access to Ampact solutions, and its managed services partners. This position will take an active role in ensuring proper resolution of hardware and software issues, as required, to provide high level service to our staff and members. This role will also be responsible for developing technology related training content to provide members and staff the knowledge needed to use our tools and systems in the most effective way.
Provide technology and equipment support to RMI Staff:
Coordinate workflow process improvement initiatives:
Manage RMI ticketing system and external managed services providers and partners:
Provide support and coordination of Ampact internal software and hardware for both staff and members:
Continuous Improvement
Minimum Education
Minimum Experience
Minimum two years of experience in Microsoft 365 administration and support
Including Exchange Online, Azure AD, Teams, OneDrive, SharePoint, and more
Minimum two years of experience providing help desk and desktop support services
Ability and desire to provide strategic and tactical suggestions for improving Ampact’s business processes by leveraging technology
Excellent oral and written communication skills include ability to write clear training manuals and documentation, ability to listen to understand individual and collective needs within the organization
Ability to communicate to non-technical users in a proactive professional way
Ability to work independently
Demonstrates accuracy, attention to detail and monitors own work to ensure quality
Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays, or unexpected events
Ability to prioritize and perform multiple tasks simultaneously
Other experiences preferred: Microsoft Office, Google Workspace management, database administration, and technology architecture and design
Physical Requirements
Ampact is committed to compliance with the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential functions of their positions.
This position requires the ability to:
Travel locally and statewide as needed to attend meetings
Communicate effectively with people/groups in multiple settings within and outside the organization
Effectively utilize existing and emerging technology to achieve required results
Transporting of moderately heavy objects up to 25 pounds