IT Support Specialist II

Ambri, an energy startup commercializing an innovative battery technology first developed at MIT, is seeking an IT Support Specialist that will provide expertise concerning IT Systems in support of Ambri’s organization.

Position Overview

We seek a hands-on IT Support Specialist II to join our growing team. Combining technical expertise with customer service, the successful candidate will thrive in a fast-paced and dynamic environment and bring 5+ years of  IT support or systems administration experience to the role. Responsibilities include providing Tier 1 and Tier 2 level support to end users, including but not limited to providing support for break/fix issues, enterprise application installations and troubleshooting for all in office and remote users. With involvement in product implementation, management and oversight of the client PC imaging and client software deployment processes, this position offers a great opportunity to be an impactful team player. Effective communication skills and a strong customer orientation is critical to provide the frictionless, white-glove service that is consistent with Ambri’s high standards of service excellence.

Responsibilities:

• Provide on-site IT support, including laboratory systems, conference rooms, printers, end-user set up, and hardware
• Maintain the servers, ensuring seamless, regular backups of all data
• Manage and Maintain Solidworks Server/Users
• Handle employee onboarding and training with regard to internal IT systems
• Work collaboratively with all functions within the company as well as our MSP
• Procure hardware and its set up for all new hires
• Manage Microsoft Office (including Outlook)
• Create and maintain technical documentation, manuals, and IT policies
• Perform both hands-on and remote troubleshooting
• Oversee the management of the company’s IT related inventory including computers, monitors, printers, phones, and other peripherals

Requirements:

• Minimum of 5 years’ experience in an IT Support or Systems Administration role
• Associate degree preferred
• Proven experience of thriving in a fast-paced, dynamic environment
• Hands-on experience with Windows Server, Windows 10, Mac OS X, Office 365
• Strong background with software, hardware, and server maintenance/management
• Excellent problem-solving skills
• Adept time management skills including the ability to multi-task on various projects and priorities under fixed schedules and in pressure situations
• Solid written and verbal communication skills including the ability to communicate in non-technical terms to non-technical people
• Willingness to be “on call” for staff on weekends
• Videoconferencing technology support experience, particularly Zoom, preferred
• Knowledge of engineering applications (Solidworks, AutoCAD Map, SQL Server, etc.) a plus
• Experience with ISO 27000 a plus
• Able to lift up to 50lbs

Why work at Ambri?

Ambri offers its employees a fantastic opportunity to advance a career while commercializing a transformative technology that will change the entire electricity industry. We are a venture capital-backed company with high-integrity leadership that is focused on making positive change. You’ll be working on a novel liquid metal battery technology in an environment that encourages creativity and out-of-the-box thinking while driving towards results. You’ll have the opportunity to take on a great deal of responsibility. We have a top-tier benefits package and extra employee perks such as weekly company lunches and semi-annual community service outings.

About Ambri

Ambri is an MIT-spin-out company that is commercializing an innovative grid-scale electricity storage technology that will transform the way power grids are operated worldwide. Ambri’s ‘Liquid Metal Battery’ will lower electricity costs, enable more widespread adoption of renewable resources like wind and solar, and improve grid reliability. Ambri is headquartered in Marlborough, MA. The company is backed by top-tier investors including Bill Gates. We are constantly seeking intelligent, creative and ambitious individuals to join our team to help us change the world.

Ambri is an Equal Opportunity Employer and all qualified applicants will receive consideration. Ambri does not discriminate on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, pregnancy, status as a parent, age, marital status, national origin, ancestry, citizenship status, physical or mental disability or serious medical condition, protected genetic information, political beliefs, status as a veteran, or any other characteristic protected by law.