IT Support Specialist

At A Glance

Location: Vancouver

Office Requirement: Hybrid - 2 days/week in office

Hours: 35 Weekly

Salary: $57,630.48

Reports to: Director of Operations & Finance

Application Deadline: November 24, 2023

About Us

At Ecojustice, we build a case for a better earth every day! We fight, and win, for our planet in court.

Our Mission is why people join Ecojustice. People who choose to join us recognize that this planet is our most treasured inheritance, and it is our imperative to be good stewards for the generations who follow us. We use the power of the courts to defend what we value most. We believe in protecting the environment while having enough time off to enjoy it. If you are courageous, collaborative, and dedicated to the fight for a healthier environment, you will find your people here.

About The Role

The IT Support Specialist provides the organization with internal hardware and software support. This role will manage computer hardware and tech accessory inventory and be the internal point of contact for staff and team members for troubleshooting.

If you're passionate about environmental protection and have a background in IT support we invite you to join us in making a meaningful impact on our planet's future.

Responsibilities

As the IT Support Specialist, you will:

• Provide internal hardware and software support to Ecojustice employees, in collaboration with our external IT service provider.
• Maintain accurate and up-to-date inventory of all IT assets, including hardware, software, and network devices.
• Oversee routine system maintenance activities and monitor network performance.
• Serve as the primary in-house application support for Ecojustice’s document management system (iManage).
• Manage training/orientation planning for new and existing users of iManage and other internal software products, including developing documentation and guidelines.

Role Success

We are currently working to embed our commitment to justice, equity, diversity, inclusion, and reconciliation into all aspects of our organization. We value candidates who enjoy building meaningful, collaborative partnerships with equity-seeking groups and operationalizing JEDI-R values in day-to-day practices and operations.

Typically, we find that people who succeed in this role bring:

• 2 years of experience in IT, tech support, or a related field

• Experience working with network, cloud, security, and multi-media use software

• Demonstrated IT inventory management experience

• Experience building documentation and delivering training for hardware and software

Our Commitment To Justice, Diversity, Equity, and Inclusion

Ecojustice is committed to creating a diverse, equitable, and inclusive work environment and is responding to the calls for action to further reconciliation.

We encourage applications from people with relevant job-related skills and who come from communities that have been structurally marginalized based on race, religion, nationality, social or ethnic origin, sex, age, disability, sexual orientation, gender identity and/or expression. Members belonging to communities that experience marginalization can self-identify during the application process if they choose to do so.

Great Reasons To Join Us

• Recognized as one of Canada’s Top 100 charities by Charity Intelligence.
• Hybrid, remote, or full office setup including a $125 stipend for green transportation if you select hybrid.
• 3 weeks of vacation increasing every two years of service up to 6 weeks
• Annual winter break
• 5% salary RRSP contribution after 1 year
• 13 public holidays (including National Day for Truth and Reconciliation) and two additional floater days
• 4 hours per month of paid personal life organization time
• Additional flexible leave policies that accommodate physical and mental health leave, caregiving responsibilities, volunteering, and other life events.
• 100% employer-paid extended health benefits package, including up to $1500 per year of mental health coverage and employee and family assistance program
• $500 per year wellness spending account
• Parental leave top-up for birthing and non-birthing parents.
• Colleagues dedicated to environmental impact through their work at Ecojustice (99% mission alignment rating from internal surveys).
• A culture of collaboration where employees are fostered by their managers (97% manager relationship rating from internal surveys).
• Learning opportunities to further our strategic commitment towards justice, equity, diversity, inclusion, and reconciliation.

Our Commitment to Transparency and Workplace Accessibility

As a charity, our value proposition is that of a mission-based organization, offering high-value benefits and perks. We are consistently benchmarking base pay to the non-profit industry and relevant areas of expertise to ensure we are both competitive and fair.  Transparency, as well as diversity, equity, and inclusion are important to us. We post predetermined salaries to ensure that the hiring process and compensation are equitable for all.

Ecojustice strives to ensure that our online application system and recruitment process are accessible to individuals with different abilities and encourages candidates to contact careers@ecojustice.ca for any accommodation requests.