IT Operations Manager, Europe

Overview

Put your passion and skills to work for the planet. Climate change is the most urgent issue of our time, and we need people like you to help us build a vital Earth — for everyone.

We're Environmental Defense Fund, a fast-paced nonprofit with a growing staff of more than 850 people in nearly 30 countries. We deliver game-changing solutions that cut climate pollution and strengthen people's ability to thrive despite the effects climate change is already having. We work wherever we can have the most impact, from local communities to top companies to governments worldwide and even in space.

Our culture, values and commitment to diversity make EDF an exciting and meaningful workplace. Every job here makes a difference. Won't you join us?

Responsibilities

Job Title: IT Operations Manager, Europe

Contract: Permanent

Location: Brussels, Belgium

Hours: Full Time

Overall Function:

The EDFE IT Operations Manager will play an essential part in contributing towards EDFE’s mission and expansion plans across Europe. The position will report to the to the Senior Director Technology and Client Operations, which is based in the US, and will work closely with the EDFE AVP European Operations and others to establish and manage the technical operations of the European offices in Brussels, Amsterdam, London and other locations. It will also assist in identifying and managing key third-party technology vendors, including planned technical support managed services, audio-visual contractors, as well as play a liaison role around key areas around GDPR and other related policy questions or issues. This position will also coordinate with the US IT staff on any client operations or general technology issues and assist in communicating EDFE technology issues or priorities to the US-based staff.

Located in our Brussels office, there will be occasional travel to Amsterdam and London when required. We offer flexible working, with the role operating hybrid working from home and 2 to 3 days a week in our shared office space in central Brussels.

The EDFE IT Operations Manager will work closely with both the mission-based and administrative staff members, and will assist in the planning for the overall support of the growing EDFE team. The successful candidate will have strong communication and customer service skills, and will by a key part of the operational team. Other areas of responsibility will include mobile/telecom contracts, expedient laptop delivery to new hires and laptop maintenance agreements, and acting as a central point of contact for all EDFE technology questions. The position will manage one or more client operations analysts, as well as third party service providers or consultants.

The successful candidate will have an applicable level of relevant experience as a Help Desk Manager within either a startup or SME environment and have a flexible, positive and upbeat personality. You may alternatively have a background in a Service delivery provider, with a focus on procurement and office/facilities management. Experience in the Not for Profit, Charity, or wider Public Sector would also be an additional bonus, though not essential.

We are looking for someone who is strong on business processes, and ensuring continuous improvement. The successful candidate will be solutions-focused, have demonstrable experience of developing office environments, and have confidence in communicating with people at all levels of the organisation.

The role will report directly into the Senior Director Technology and Client Operations, based in the US, with a dotted line into the AVP European Operations based in Brussels.

The role will have at least one direct report, based in the UK.

Key Responsibilities:

• Responsible for EU/UK IT Operations – Including laptop deployments and IT onboarding
• Establish and manage relationships with third party IT providers
• Keep abreast of any governance and legislative changes that may impact the charity. Ensure that the changes are incorporated into policies and procedures enabling the NL hub to remain compliant with statutory obligations.
• Manage EDFE/UK Help Desk team including remote FTE located in EDFE London Office
• Coordinate with local and EDFE COO, as well as US leadership to determine IT needs for expanding operation
• Manage EDFE Help Desk queue and respond to queries, escalations, and feedback
• Participates in advancing EDF DEI goals in which people from all backgrounds and experiences feel connected, included, and empowered to address the environmental and organizational challenges in alignment with EDF values.

Essential Requirements:

• Educated to degree level or higher in Business Administration, Computer Science, Computer Information Systems is preferred or equivalent professional experience
• Proven experience in a help desk or IT related manager role (people manager preferable)
• Verbal and written fluency in English, Dutch and French is essential
• Customer-service oriented with excellent problem-solving skills
• Solid technical background with ability to provide instruction to non-technical end-users
• Excellent written and verbal communications skills
• Organized and able to manage workload under pressure
• Demonstrates self-awareness, cultural competency and inclusivity, and ability to work with colleagues and stakeholders across diverse cultures and backgrounds

Eligibility:

You must have the right to live and work in the EU when applying.

Location and Travel:

We offer flexible working and welcome hybrid working from home with the expectation of 2-3 days per week in our shared office space in central Brussels.
The role involves light travel between Brussels, Amsterdam and London, with occassional travel internationally for Staff Retreats and to work with colleagues (when appropriate, in accordance with global health and safety best practices and Covid-19 travel restrictions.)

Minimum Salary

EUR €72,000.00/Yr.

Maximum Salary

EUR €78,000.00/Yr.

EEO Information

Environmental Defense Fund is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.