IT Coordinator

Position Overview

About Rare

Rare inspires change so people and nature thrive. For over 45 years, across 60 countries, we have been a global leader in driving social change for people and nature. We believe that the cumulative power of individual and community action is a vital pathway to safeguarding and restoring our shared waters, lands, and climate.

About the Job

Rare’s IT Coordinator plays a critical role in supporting our internal users. This entry-level position requires a passion for technology and a desire to excel. You will be the first point of contact for tickets and inquiries regarding IT issues/requests and will be responsible for analyzing and troubleshooting computer problems, fulfilling new hardware, software, and peripheral requests, and maintaining inventory. You will provide support to our internal clients in person, through email, and by remote software.

Responsibilities include, but are not limited to:

• Provide first-tier technical support for users; Escalate issues as appropriate.
• Installation, troubleshooting, and repair of computer systems, printers, softphones, and other peripherals and approved applications.
• Create, update, and monitor all incidents in the Help Desk Ticketing System.
• Participate in the resolution of Help Desk tickets and coordinate work with vendors on all supported systems.
• Maintain internal Wi-Fi system.
• Assist in analyzing outstanding help desk items.
• Develop and maintain an accurate inventory of all equipment and peripherals.
• Provision AD Azure user accounts and administer access to systems.
• Manage deployment of user laptops through Microsoft Endpoint Manager, install and configure software.
• Maintain SoftPhone System and request for Adds/changes.
• Carries out supplementary IT Tasks, such as various technology installations, project assignments, and third-party vendor interaction.

Position Qualifications:

• Working knowledge of Windows 10 and 11 and the Microsoft Office Suite, including troubleshooting
• Familiarity with the administration of AD Azure
• Familiarity with maintaining and troubleshooting computer hardware
• An Associate’s or Bachelor’s degree in a computer-related area is preferred.

In addition, the successful candidate will need the following:

• Accountability - Accepts responsibility and accounts for his/her actions.
• Analytical ability - Ability to use thinking and reasoning to solve problems.
• Communication - Effectiveness of both written and verbal skills.
• Initiative - Demonstrates resourcefulness and independence in completing duties.
• Judgement - Evaluate circumstances, consider alternatives, and weigh pros and cons.
• Working under pressure - Ability to maintain current workload and prioritize urgent matters requiring attention.

Rare is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, gender, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.