Mainstream Renewable Power is hiring an
Reporting to the Service Delivery Manager, the Service Delivery Analyst is a key role within Mainstream Information Solution department (IS), responsible for providing service support to Mainstream’s colleagues globally. This is a key internal customer relationship role, focused on improving experience of and satisfaction with IT across all the endpoint (laptops/smartphones/tablets) technologies to which they subscribe (mostly Microsoft environment) / office infrastructure (video-conferencing room systems / Xerox Printers), and Applications (cloud applications and desktop apps).
The role requires technical skills across the Power Automate suite (for automation and workflows), knowledge of D365 CE (CRM) and MS Intune administration, preferably with knowledge of AI scripting for Chatbots.
The main functions of the role include:
The successful candidate should have previous experience in IT Service Support, with excellent technology and people facing skills, strong problem-solving ability, and a keen interest in
developing and furthering their technology skills.
Ideally, candidates will have the following skills and attributes:
Technical knowledge about Windows OS, Microsoft Office, Microsoft 365 and MS Intune is mandatory. Knowledge about Dynamics 365 is desirable.
Excellent communication skills and a strong customer-oriented focus.
A relevant 3rd level qualification in Engineering or IT, or equivalent industry experience/qualification.
A good operational and/or business analysis background.
Experience in managing IT service requests and incidents.
Understanding of ITIL, Service Management and Change Management Methodologies.
Understanding and/or previous experience with SharePoint.
Microsoft Certifications on Azure, Active Directory, Microsoft Business Applications and PowerShell scripting experience would be a distinct advantage
What's on offer?
We offer you the opportunity to work in a dynamic and entrepreneurial organisation, in a growing market, with plenty of financial capability to meet the demands of a fast-paced industry. You will
receive a very competitive total benefits package including an excellent base salary, bonus scheme, pension contribution, healthcare subsidy, life assurance, and potential to participate in
the company share option scheme, subject to completion of the 6 months probation period. -