Information Technology Support Specialist

Overview

Are you someone with developing leadership and technical capabilities?  Do you enjoy building relationships and working collaboratively in a team environment with both internal and external stakeholders? Are you a trusted partner and a problem solver? If you enjoy entrepreneurship and innovation, this opportunity is for you! As someone with excellent communication skills and business acumen, you will thrive in our fast-paced and agile environment.

Your opportunity

Dillon’s Information Technology group is looking for an IT Support Specialist to join our multidisciplinary team of professionals. You will have the opportunity to work on new and exciting projects while providing clients with a fully integrated and superior customer experience.

This position is available at our London office.

Responsibilities

What your day will look like

IT Support (94%)

• Provide information technology support across the organization as part of our HelpDesk team
• Contribution to all aspects of desktop, laptop, mobile device and peripheral usage
• Provide support to help requests from end users via both telephone and email in a courteous manner
• Assistance with equipment set up and maintenance, including hardware and software
• Contribution to record, track and document help desk request problem-solving process, including all actions taken to final resolution
• Business travel to client locations and/or other Dillon offices for the purposes of executing your responsibilities, internal/external client relationship development, opportunity/project research, and project delivery

Learning and Development (6%)

1. Commit to self-development and ongoing learning and professional development
2. Contribute to Dillon’s corporate profile through active participation in professional associations and committees

Qualifications

What will you need to succeed

• A degree or diploma in computer science or related program
• One (1) to two (2) years of relevant work experience is required. However, new graduates will also be considered

Experience

• Proficient in Active Directory administration and Windows Desktop Operating Systems
• Demonstrated experience in troubleshooting and problem solving
• Proficient with a support management tool
• Strong verbal and written communication skills, with excellent attention to detail and a high regard for accuracy and quality
• Strong customer service, organizational and time management skills with the ability to prioritize work and adapt to changing workload demands
• Preference will be given to those with a passion for service excellence
• Experience in a professional information technology setting is considered an asset

Why choose Dillon

Dillon is powered by people who are technically proficient, passionate about socially important projects, and motivated to deliver superior, tangible results. We strive to remain at the forefront of technology and innovation, and are empowered to continually grow and develop.

We live our core values:

• Reliability: words result in actions that build trust;
• Achievement: do the work to hit the target;
• Continuous development: always learning; always adapting; always growing;
• Creativity: discover new possibilities;
• Courage: do the things that matter, especially when it’s hard;
• Inclusiveness: enabling belonging to draw strength from our differences.

In addition, we offer:

• Employee share purchase plan
  • Dillon is 100% employee owned and share ownership is open to all employees.
• A competitive compensation package
  • Comprehensive health benefits
  • Generous retirement savings plan
  • Student loan repayment assistance with matching employer contributions
• Flexible work hours and remote working options
  • Dillon values its staff and the contributions that are made each day and understands that work arrangements can differ based on personal needs and business needs.  We are taking a trust-based approach to offer a variety of flexible work options to help balance the competing demands of work and personal life.
• Learning and Development opportunities
  • As a knowledge-based business, the organic growth of our knowledge and skills occur through our work performance and roles. The creation and sharing of knowledge allows us to take local knowledge to scale, capture lessons learned through experience, and continuously improve service delivery. The development of self and others is an evident and measured core behaviour within our organization.
  • We use a composite approach to development including coaching to build the how, mentoring to share lessons, advising  to round out perspectives, and co-creation of knowledge through internal, learning opportunities.
• Focus on Innovation
  • The ability to anticipate, examine, and adopt new and innovative solutions is a crucial driver for the continual and progressive advancement of our business performance. In our culture, people are empowered to reflect and question current practices and seek forward looking solutions to today’s problems and tomorrow’s opportunities.
• Employee and Family Assistance program
  • A variety of EFAP tools and online resources to support well-being are available to all employees.
• Wellness Subsidy
  • Our employees can take advantage of wellness subsidy that can be put towards expenses for a variety of health and/or wellness related activities such as gym membership, purchase of home fitness equipment, yoga classes  and dance classes

About Dillon

Dillon is a proudly Canadian, employee-owned, professional consulting firm specializing in planning, engineering, environmental science and management. We partner with clients to provide committed, collaborative, and inventive solutions to complex, multi-faceted projects. With over 20 offices and more than 1000 employees across Canada, Dillon offers a wide range of services related to building and improving facilities and infrastructure, protecting the environment, and developing communities.

Now operating for over 75 years, we continue to strive for excellence in everything we do. Dillon has been listed as one of Canada’s Best Managed Companies for the past 16 years and has the distinction of having achieved Platinum Club member status in this program.

Employment Equity, Diversity & Inclusion at Dillon:

Dillon is committed to the principles of employment equity, inclusiveness, and diversity within our organization. We strive to achieve a workplace where opportunities are based on skills and abilities and that respects and values differences.

Inclusion is more than a word to us, it is the way we choose to run our business. Please connect with us if you require accommodation in the interview process. We would love to hear from you!

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