Information Technology Support Manager

Job Title:                 Information Technology Support Manager

Location:                 Washington, DC or remote (working during US business hours)

Start Date:              Immediately

Reports to:             Senior Director of Technology Solutions

Verra is a global leader helping to tackle the world’s most intractable environmental and social challenges. As a mission-driven non-profit organization, Verra is committed to reducing greenhouse gas emissions, improving livelihoods, and protecting natural resources across the private and public sectors. We support climate action and sustainable development with standards, tools, and programs that credibly, transparently, and robustly assess environmental and social impacts and enable funding for sustaining and scaling up projects that verifiably deliver these benefits. We work in any arena where we see a need for clear standards, a role for market-based mechanisms, and an opportunity to generate significant environmental and social value.

Verra manages a portfolio of standards, including the:

• Verified Carbon Standard (VCS) -- the world’s leading carbon crediting program, with more than 1600 registered projects in 80 countries, and accounting for two-thirds of all voluntary carbon market transaction volume.
• Sustainable Development Verified Impact Standard (SD VISta) -- a flexible framework for assessing and reporting on the sustainable development benefits of project-based activities.
• Climate, Community & Biodiversity (CCB) Standards -- to identify projects that simultaneously address climate change, support local communities and smallholders, and conserve biodiversity.
• Plastic Waste Reduction Program -- to enable robust impact assessment of new or scaled-up waste recovery and recycling projects around the globe.

Verra is growing at an unprecedented rate, and its information and knowledge management systems and technology need to keep pace. We are seeking an experienced IT professional to build and lead a team to support our expanding reliance on technology that helps us do our work efficiently and deliver high-quality services to our stakeholders.

Verra is seeking an Information Technology (IT) Support Manager to ensure Verra's IT and knowledge management systems (KM) are meeting the needs of its employees.

A day at Verra might include…

• Team up with the IT Consultative Group (ITCG), Human Resources (HR), and external consultants to collect feedback on training modules, review planned hires, and assess the implementation status of multiple programs.

• Presenting with our Managed Services Provider (MSP) to implement organization-wide technology-related upgrades.

• Schedule the procurement, configuration, and delivery of computer equipment and peripherals to new employees.

• Coordinating with our MSP to resolve employee hardware, software, and/or connectivity problems.

• Identifying and implementing ways to ensure continuous improvement in Verra's IT and KM systems.

Specific functions you will be responsible for leading...

• Managing Verra's internet and IT assets, and improving internal IT processes, developing standard operating procedures, including written protocols.

• Coordinating implementation of new and/or improvised IT resources and assist HR with onboarding.

• Developing, maintaining, and improving Verra's technology enablement and training program for employees.

• Supervising and resolving IT issues, business data, and events while identifying gaps in the support process and amending them accordingly.

• Leading, with the support of the COO/CFO, negotiations and administration of vendor contracts and service agreements as well as developing and handling our department's annual budget.

• Owning the ITWG to identify issues affecting users and to ensure our projects meet Verra's overall needs.

You bring with you...

• A degree in Information Technology or Computer Science or management/engineering with experience in the IT department of an organization.

• Good project management skills with the ability to conceptualize, launch and deliver multiple IT projects on time, within budget, and with good partner consensus.

• A customer-service-centric approach and passion for technology, and commitment to keeping up-to-date on new developments in IT.

• Proficiency in one or more programming/scripting languages.

• Good communication (oral and written)/presentation and teaching/training skills.

You will know you are successful if...

• KM systems appropriate to the organization's needs are implemented and successfully embraced by Verra staff;

• Verra's IT networks and systems are risk-proofed and secure;

• Verra employees feel supported in their IT needs and rate IT support and help desk services as timely and highly effective.

You will join a team...

• From diverse locations and backgrounds, including carbon market specialists, project developers, consultants, climate negotiators, researchers, auditors, and more.

• Committed to advancing climate action and sustainable development through high-quality standards and programs.

• That embodies the values Verra has established for itself, and which include Collaboration, Results, Integrity, Balance, and Exploration.

Compensation at Verra

Verra pays employees competitively to the market. In return, we expect each employee to, at a minimum:

• Meet expectations in terms of work effort and performance;

• Take the initiative to build the skills and knowledge needed to do their job effectively; and

• Embody Verra's values.

For this position, the salary range is USD 79,000 - $90,000, depending on experience.

We recognize employees who go beyond expected performance with salary increases and promotions. However, the bar for earning those rewards is high.

Salary is one component of Verra's total compensation package, which also includes:

• Health, vision and dental care, and life insurance;
• Verra contributions to each employee's retirement plan;
• Verra contributions as required by national labor laws in countries where staff are located;
• Paid Time Off (PTO), comprising 22-30 days plus ten floating holidays, sabbatical after five years of service, and other leave allowances; and
• Funds to support professional development.

How to Apply

To apply, please send us the following:

• Cover letter (not to exceed one page)
• Resume/CV (not to exceed two pages)

*Please add app.bamboohr.com to your contact list to ensure you receive emails from us*

Verra provides equal opportunity for all job applicants and employees and is committed to providing a work environment free of discrimination. We conduct our recruitment and hiring without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, marital status, pregnancy, physical or mental disability, genetics, veteran status, or any other characteristic protected by applicable federal, state, and local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.