Monitoring and maintaining computer system and networks;

Ensure the safety and security of the server and data as per ChildFund Cambodia’s IT policies and guidelines;

Maintain monthly data restore test to ensure the back-up system is workable;

Workstation installation, configuration and maintenance, or update software;

Troubleshoot system and network problems, diagnosing and solving hardware/software faults;

Advise users in day-to-day IT problems (it is possible via phone on non-working day) such as logging into the network, printing to network printer, salvaging deleted files, monitor problems not affecting server configuration files etc.;

Recommend the Administration Coordinator for the best sources of availability of various products and services required by the organization;

Propose to Head of Operations for hardware and software procurement;

Keep an up-to-date inventory of all IT hardware and software licenses;

Manage the exchange server to ensure smoothly functioning of email service;

Coordination with ISP for any problems arose under the authority for the HOO;

Create new email account, set up and configure Office365 mail client for users;

Travel to ChildFund Cambodia offices on regularly basis to audit the IT System and support those offices in any IT related matters.

Participate in the development of ChildFund IT’s policies and strategies by proposing proposal to the support team on changing information Technology strategy/policies and regulations in line with the organizational benefits;

Formulate and implement country IT plans and architecture;

Conduct or organize training or other capacity building activities on IT for ChildFund Cambodia staff as per required and agreed;

Support other team in the organization to use technology for improving their work productivity and train end-user in using the technology.

Participate in external workshops, ChildFund International working groups and other meetings relevant to the IT sector

Participating in and as part of regional IT network

Establish appropriate information-sharing relationships with staff in similar positions within other INGOs, government agencies and academic institutions in Cambodia and internationally