Implementation Specialist, Student Experience

Description

About Us

Shorelight is reinventing the international education experience for both students and universities. In partnership with leading U.S. institutions, we build innovative degree programs—whether on campus or cloud-based, in the United States or students’ home countries—that help students thrive and create a new generation of successful, globally-minded alumni.

Job Overview

The Implementation Specialist will assist in a wide range of projects as they relate to launching new university partners and programs. Reporting to the Director of Implementation, Student Experience, the Specialist will collaborate cross-functionally as well as with university partners, to support the build of new programs and processes. A successful candidate will be detail-oriented and enjoy working at a fast pace and often independently to meet critical deadlines.

The Implementation Specialist (Student Experience) will assist in launching exceptional student services, and will interact with university partners on a regular basis to understand current procedures and make recommendations for enhancing the international student experience. The successful candidate will have knowledge of the international student experience, and has worked with international students in the past, or experienced being an international student themselves.

Essential Functions

• Work with internal and external colleagues to support program building in the areas of student pre-arrival preparation, student arrival, accommodations, and orientation
• Work within multiple operational systems, including CRMs, form-building, project management software, etc.
• Assist with systems development, adhering to the high standards of Shorelight and partner universities, and work to continuously improve those systems
• Other special projects

Minimum Qualifications

• 2+ years of administration experience, including managing multiple tasks and demonstrating strong time management and organization
• Bachelor’s degree in international/global studies, international business, business administration, higher education management, international education management, or similar Superior interpersonal and communication skills, including excellent ability to communicate with people from a wide variety of cultures and linguistic backgrounds
• Strong proficiency in Microsoft Office and internet applications
• Strong team player who is comfortable collaborating within cross-functional and global teams

Preferred Qualifications

• Ability to work independently
• Familiarity or interest in systems like Wrike, Monday, Salesforce, Tableau, Widen
• Entrepreneurial attitude
• Experience working in higher education setting

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required--Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.