Implementation Consultant - Internal Only

Reporting to the Team Lead – Projects, the Implementation Consultant will be responsible for:

• Configure Infoxchange's client and case management software for customers based on agreed scope
• Analyse customer requirements using a variety of methods including stakeholder workshops, and document reviews
• Design solutions that satisfy customer needs utilising existing features of the product
• Respond to sales enquiries from existing customers and generate proposals for new work
• Provide Level 3 configuration support, including troubleshooting and resolution of bugs
• Responsible for all components of small configuration projects, including management of scope, schedule, deliverables, and change
• Create and maintain internal documentation, user guides and training materials
• Deliver training sessions to end users

About you

To succeed in this role, you will have:

1. Experience configuring or administering software to achieve customer objectives
2. Demonstrated ability to develop creative and effective solutions to satisfy customer requirements
3. Proven ability to use a variety of techniques to discover, analyse and document customer requirements
4. Excellent written and verbal communications skills
5. Ability to build and maintain strong relationships with internal and external stakeholders
6. Strong organisational and personal management skills
7. Proven experience undertaking projects working to scope, time, and budget
8. High attention to detail
9. Knowledge or previous experience working in the not for profit and/or community services sector is highly valued
10. Working knowledge of SQL and JavaScript/JQuery is desirable

Applications close Friday 14 April 2023.

To express interest in this position, please click on the apply button.