Implementation Consultant

We are seeking an enthusiastic and motivated Implementation Consultant to bring to life Infoxchange’s mission of Technology for Social Justice. This role may be based in either our Brisbane or Melbourne offices.

Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

Key duties and responsibilities

• Configure Infoxchange's client and case management software for customers based on agreed scope

• Analyse customer requirements using a variety of methods including stakeholder interviews, workshops, and document reviews

• Design solutions that satisfy customer needs utilising existing features of the product

• Respond to sales enquiries from existing customers and generate proposals for new work

• Provide Level 3 configuration support, including troubleshooting and resolution of bugs

• Responsible for all components of small to medium configuration projects, including management of scope, schedule, deliverables, and change

• Create and maintain internal documentation, user guides and training materials

• Deliver training sessions to end users

• Perform data migrations to and from the application

About you

• Experience working in a SaaS environment, including requirements gathering and implementation of the product.
• Able to demonstrate excellent written and verbal communications skills, including the ability to deliver internal and external, demonstration, presentations, and workshops.
• Strong business analysis and requirements gathering background, able to interpret the user story and provide fit for purpose solutions.
• Proven customer engagement and business development capability
• Excellent written and verbal communications skills
• Ability to build and maintain strong relationships with internal and external stakeholders
• Strong organisational and personal management skills
• Proven experience undertaking projects working to scope, time, and budget
• High attention to detail
• Knowledge or previous experience working in the not for profit and/or community services sector is highly valued
• Working knowledge of SQL and JavaScript/JQuery is desirable

What we offer

1. A base salary of $100k plus superannuation and 17.5% annual leave loading.
2. Salary packaging benefits to reduce your taxable income to put more money in your pocket (check out cbb.com.au)
3. Other additional benefits.

We’re passionate about taking care of our employees, so working with us means that you will also enjoy:

• Flexible work arrangements (including hybrid working)
• Additional leave provisions (paid parental leave supplement, annual leave loading)
• Health & wellbeing program
• Benefits for new parents
• Great learning and development opportunities
• Employee reward and recognition program
• Carbon neutral offices
• Public transport discounts

Plus, at the end of the day, you can feel good knowing you’re working for an organisation that contributes to a fairer society. Can’t beat that!

Who are we?

Infoxchange is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years. With 180 staff across Australia, we tackle the biggest social challenges through the smart and creative use of technology.

We work with community, government, and corporate partners to solve issues around homelessness, family violence, mental health, and disability, as well as supporting Indigenous communities, women, youth, and families.

Our products and services are used by over 35,000 organisations across the community sector. We provide the right tools to improve efficiency and deliver greater impact – from nation-wide service coordination systems to IT advice for individual organisations.

And through our work in digital inclusion and social innovation we use technology to empower people experiencing disadvantage, driving social inclusion, and creating stronger communities. We believe no-one should be left behind in today’s digital world.

Read more about Infoxchange in our annual report at https://2023.infoxchange.org/

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2024 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.