Hub Coordinator

Job Title: Hub Coordinator

Department: Operations

Division: NPUSA

Duty Station: Minneapolis, MN 55411

Line Manager: Program Manager

Line Management Responsibility: None

Position Type:    Full-time

Salary Range:     $50,000 to $55,000 per year, depending upon qualifications

Nonviolent Peaceforce (NP) is a dynamic, international non-governmental organisation. We work with people affected by violent conflicts to enhance their security and dignity through Unarmed Civilian Protection (UCP). We work to reduce violence, protect civilians in countries affected by violent conflict and its aftermath, and help transform the world’s response to conflict situations.

Overview:

This is full time (40 hours/week) position and will serve on the U.S. program team, with responsibilities primarily in North Minneapolis. The Hub coordinator role is a part of the work of community outreach and coalition building efforts of the Community Peacebuilding Program in Minneapolis. The Hub Coordinator will greet community members as they come into the space, plan community-building events identified by Hub partners, manage social and print media to promote Hub events, coordinate the use of the community gathering room and office subleases, and work with the program team to provide logistic and operational support.  The position will have guidance and support from the NP program team and their direct supervisor.

Key Responsibilities:

Program operations and office management:

1. Front office reception including answering incoming calls, greeting visitors, managing volunteers, providing tours of the Hub
2. Responsible for opening and closing procedures at the Hub each day
3. Coordinate and schedule community meetings and ensure follow through on actions to ensure quality trainings and building relationships.
4. Assist in the coordination and logistics of Nonviolent Peaceforce’s Community Safety Trainings. This includes virtual and in person trainings
5. Serve as the key staff member for recording program activity data in Salesforce and story gathering in Wilder online Google Form.
6. Contribute to quarterly and board reports
7. Provide additional administrative support to the Program Team, HR Manager, and Head of NPUSA including but not limited to coordinating schedules, ordering supplies, general office organization, orderly filing systems (paper and electronic), facilities management and other administrative projects

Hub Support and Coordination

1. Assist in planning community events hosted at the Hub including collecting contracts and proof of insurance, coordinating calendars, ensuring space is setup, and relationship management with stakeholders that are helping with events or seeking to rent space at the Hub
2. Assist program team with online research and support with program activities, such as identifying community events to be present at
3. Assist with outreach in seeking additional partners for use of Hub facilities and communicating in their networks (such as local community council newsletters)
4. Help identify key stakeholders in the community for NP to partner with in trainings, direct protection needs, and events hosted at the Hub or in the community
5. Assist the Program team with the coordination and logistics of meetings to ensure quality trainings and strong relationships
6. Support evolving program needs and operations

***Other responsibilities may be identified as Hub continues to grow within the community

Qualifications:

• High school diploma or GED

• Strong commitment to the safety and security of civilians, human rights and racial justice

• Two years’ work/volunteer experience, preferably with a non-profit, civil society organization or community-based organization or group

• At least one year of experience with office management or administrative support

• Proven ability to maintain a welcoming presence in a public space

• Excellent communication skills and promptness in correspondence

• Hybrid work schedule with four days in office and flexibility for additional presence in office

• Availability for regular night and weekend events

Independent Judgement/Analysis:

• Ability to manage information with discretion

• Ability to set priorities, solve problems and analyze data

• Ability to think critically and problem-solve creatively

Interpersonal:

• Ability to work in a multi-cultural environment

• Proven ability to build relationships

• Ability to work independently and as member of a team

Information Technology:

• Proficiency with the Microsoft Office suite

• Proficiency with Zoom, Skype, Signal and other similar software

• Proficiency with SalesForce

Key Challenges:

• Building and sustaining collaborative partnerships, negotiating, and resolving contentious issues and conflicts of interest while managing and balancing varied, diverse stakeholder priorities across a geographically dispersed region.

• Ability to maintain confidentiality

• Ability to manage potential conflict when greeting visitors at the Hub or during events

Skills and Competencies:

• Understanding of structural racism and historical trauma of marginalized communities

• Strong communication skills, both written and verbal

• Excellent relationship management skills

• Excellent problem-solving and analytical abilities

• Ability to work effectively in a team and independently

• Ability to multi-task and shift responsibilities quickly

• Ability to take good notes during meetings

Preferred Qualifications:

• Experience working in an NGO or similar organisation

• At least one year of customer service or administrative support experience

• Experience with technology such as Microsoft Suite, Outlook, SalesForce, and Zoom

• Proven ability to shift focus and maintain deadlines

Working Conditions:

• Operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer

• Must be able to remain in a stationary position 80% of the time

• The ability to communicate information and ideas so others will understand

• Some evenings and weekends may be required

• Some travel may be required

Application Process:

• Candidates meeting the above requirements are requested to submit a resume (max. 2 pages) and cover letter (max. 1 page), through our website detailing their experience and how they qualify for the role. Incomplete applications will not be considered.

• The closing date for applications is October 8, 2024

• Candidates may be selected before the closing date; apply early

• As part of the recruitment process, shortlisted candidates may be asked to complete a technical assignment before participating in an interview.

SPECIAL NOTICE:

Nonviolent Peaceforce is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Nonviolent Peaceforce acknowledges the duty of care to safeguard and promote the welfare of employees, contractors, volunteers, interns, communities we work with, and other stakeholders and is committed to ensuring safeguarding practice reflects statutory responsibilities and government guidance and complies with best practices in the Humanitarian and Development sector.NP expects all staff and volunteers to share this commitment through our code of conduct. We prioritize ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organization.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. NP also participates in the InterAgency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

NO FEE

We never ask for payment as part of our selection process, and we always contact candidates via our corporate accounts and platforms. If you are approached for payment, this is likely to be fraudulent. Please check whether the role you are interested in is posted here on our website.

Keywords

Office ManagementCommunity OutreachRelationship ManagementAdministrative SupportProgram OperationsEvent PlanningLogisticsNonprofitCivil SocietyCommunication SkillsTechnologySalesforce