Shorelight is hiring a
About Us
Cleveland State Global is a joint collaboration between Cleveland State University and Shorelight. The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic success and likelihood of obtaining their degrees.
Job Overview
The Housing Coordinator proactively supports and manages the student housing and accommodation catered to international students. He/She/They is/are responsible for coordinating all aspects of apartments and student living. The Housing Coordinator provides administrative support to the Operations Manager, Student Success Solutions for all functions related to housing. He/She/They facilitate(s) a dynamic and supportive community experience designed to promote personal growth, intellectual competence, and overall student success. This role reports to the Operations Manager, Student Success Solutions (Ops Manager).
The Housing Coordinator is an energetic team player who takes initiative and has a dedicated focus on high-level customer service. He/She/They has/have strong problem-solving skills, handles confidential matters with discretion, and is/are experienced in conflict mediation and de-escalation. The Housing Coordinator has effective oral and written communication skills, is highly organized, and pays close attention to detail. He/She/They is/are comfortable multitasking, adjusts quickly to shifting priorities, and manages time efficiently. Exceptional interpersonal skills with demonstrated tact, patience, sensitivity, and diplomacy, particularly with non-native English speakers, is essential.
Essential Functions
Housing Services Management
· Engage in execution of room occupancy and housing assignment management, including placements, changes, occupancy data, and residential records in Salesforce and other relevant systems
· Act as on-site contact for student concerns, maintenance issues, facility challenges, and mediations/student conduct instances
· Support the Ops Manager in maintenance and adherence to all housing policies and procedures
· Oversee regular housing inspection schedules and follow-up on remediation as necessary through third-party vendor networks
· Liaise with Ops Manager, Student Services Team, and local police to assess student conduct violations and determine appropriate responses to provide
· Collaborate with the Ops Manager to organize the orientation/intake process, including but not limited to product delivery, move-out, move-in, assignments, and set up
· Liaise with the Student Services Team on engagement activities at housing locations, resident verifications, room checks, and intervention as needed
· Manage schedules for Global Resident student workers
· Ensure consistent 24/7 coverage for the duty phone is scheduled, especially for evenings, weekends, and peak times
Administrative Support
· Manage, maintain, and distribute leasing documents to residents
· Collaborate with Ops Manager for mass communications to residents prior to distribution
· Update all housing-related roster and transfer necessary information to the CRM
· Maintain database of student interactions to ensure consistent messaging and support
Security
· Comply with Shorelight Written Information Security Policy and all other Shorelight Information Security Policies and Procedures
· Take responsibility for any Shorelight assets assigned to you
· Promptly respond to any security events, incidents, or weaknesses to Shorelight security
Minimum Qualifications
· Bachelor’s degree or Associate’s degree + 1 year related work experience or 3+ years related work experience in hospitality, residential life, or property management
· Proficiency in Microsoft Office Suite, particularly Excel
· Working experience in maintaining and enforcing compliance with program rules, regulations, and policies
· Eligibility to work in the United States without sponsorship
Preferred Qualifications
· Experience working in Hospitality Operations Management
· Experience working successfully with non-native speakers of English
· Experience working with Salesforce or other CRM software to produce reports and accurate data
· 3+ years working in a direct customer facing role
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.
Background Check Required - Education, Criminal, Identity
Cleveland State Global is an Equal Opportunity Employer.