Housekeeper

Overview

We are The Forward Trust (formerly RAPt and Blue Sky), the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

Clouds House is one of Forward’s residential substance misuse treatment centre in East Knoyle, Wiltshire. Clouds delivers a structured 12 Step treatment programme, designed to help dependent substance users maintain abstinence and develop long term sustainable recovery. Over the last 38 years Clouds has helped over 12,000 clients work towards a life in recovery and helped to create a growing recovery culture through our alumni. Our ambition is to significantly increase this recovery capital, offering treatment to as many clients as possible.

What you will be doing?

Reporting to the Housekeeping Team Leader the post holder will provide day-to-day support for all aspects of the housekeeping function across Clouds House and Jill Cunningham House (East Knoyle) and the Manor House (Warminster).

The post holder will be required to hygienically clean to the highest standard at all times and maintain a safe and well- tended appearance of Clouds House and associated properties and carry out laundry duties in an efficient and timely manner while helping to create a warm and friendly atmosphere for our residents and in line with the required standards and policies.

• Support the Housekeeping Team Leader in ensuring high standards of cleaning are maintained
• Carry out cleaning duties in line with the worksheet standards including: hoovering, cleaning floors, dusting, cleaning worktops and surfaces; cleaning bathrooms, and toilets; emptying bins and removing clinical waste, cleaning spillages including bodily fluids, assisting in moving furniture
• Carry out laundry duties including; washing, drying and ironing of bedding, towels and linen and assisting clients with laundry
• Practice safe systems of work and in particular moving and handling of loads by assessing risk and have due regard for personal safety and the safety of clients, visitors and staff.
• Act in a professional and courteous manner at all times towards clients and their visitors, respecting the dignity and individuality of each client.
• Encourage and contribute to working as a team, responding positively to colleagues and acting on all reasonable work instructions promptly
• Take care of items of equipment used to carry out tasks and advising on any faults and the need for maintenance or replacement.

What we are looking for?

• Previous housekeeping experience
• Ideally membership of BICSc, a City & Guilds Practical Cleaning Skills or Hospitality qualification or a willingness to undertake if necessary
• Skill to undertake any administrative duties required, e.g. completing time sheets, data entry, etc
• Awareness of the health and safety regulations that affect the work area and able to work in accordance with all health and safety policy requirements; e.g. Manual handling, COSHH, Personal Protective Equipment, (PPE), etc
• Knowledge and understanding of substance misuse/recovery services

What we offer

• Training opportunities and career development
• Simply Health Plan (to support health and wellbeing)
• Flexible working
• Season Ticket Loan Scheme
• Cycle to work scheme
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Person specification

Housekeeper JD