Helpline Telephone Counsellor

ChildFund Papua New Guinea is seeking a compassionate and skilled Telephone Counsellor to join the 1-Tok Kaunselin Helpim Lain team. This vital role provides immediate and confidential support to survivors of Family and Sexual Violence (FSV), Gender Based Violence (GBV), Child abuse and exploitation and their families. The incumbent will offer crisis counselling, information, and referrals to essential services, ensuring survivors receive the help they need when they need it most.

Key Responsibilities

• Deliver telephone-based crisis and short-term counselling guided by the 1-Tok        Kaunselin Helpim Lain Minimum Standards
• Provide survivors with accurate information, options, and referrals to services such as safe houses, health clinics, police, and legal support.
• Assess risk and assist clients in developing safety plans.
• Liaise with other agencies to advocate for survivor needs and systemic change.
• Maintain high standards of service delivery, professionalism, and confidentiality.
• Accurately record and report all calls using approved tools and complete timely intake documentation.
• Contribute to quarterly reporting and data analysis.
• Build respectful, trust-based relationships with clients.
• Ensure compliance with ChildFund policies and procedures.

SDG Impact