SOS Children`s Villages is hiring a
SOS Children's Villages, founded in 1949, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it.
Child neglect, abuse and abandonment is everywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen families who are under pressure so they can stay together. When this is not in a child or young person's best interests, we provide quality care according to their unique needs.
Together with partners, donors, communities, children, young people and families, we enable children to grow up with the bonds they need to develop and become their strongest selves. We speak up for each child's rights and advocate for change so all children can grow up in a supportive environment.
Location: Vienna, Innsbruck or Skopie
Duration: Full time, Unlimited
The General Secretariat and its process and product owners behind the Connect SOS integrated system landscape need to guarantee an optimal service for member associations using those systems. A bundling of resources in a Shared Service Centre to provide comprehensive, reliable and high-quality IT support services along the cross-functional processes and systems shall avoid service duplication on local/regional level, prevent knowledge silos and unaligned prioritization as well as ensure quick reactions and efficient management of enquiries in daily operations, that add real value to the Member Associations.
The Connect SOS Shared Service Centre Lead is accountable for the effective and efficient delivery of the services in scope operated within the future Shared Services Centre (systems, service portfolio, service levels and governance will be finally defined):
Systems to which the Shared Services Centre services apply:
Microsoft Dynamics D365 for Finance and Human Resources
Nonprofit Accelerator (D365 CRM Power Application) for Funds Management
Model Driven App at D365 Customer Relationship Management for Budget Entry and Linking Needs and Funds
Dataverse as the main Data Hub
ProDIGI for Program/Project Content Maintenance
Salesforce for Master Data and Statistics
Power BI and Compass for Reporting
Microsoft Azure, Lifecycle Services and Devops for System Administration
The position holder drives the continuous improvement of the service portfolio considering the customer needs and overall strategic directions of Shared Service Centres and respective Global Process Owners. Leads the development and implementation of all aspects of the Connect SOS Shared Services Centre strategy, planning, execution and compliance, globally. Establishes, empowers, and manages associate team to cultivate a “customer service” focus and culture. Defines and plans the achievement of Shared Services Centre goals and objectives across all operations in alignment with Federation and General Secretariat’s goals and objectives. Works with the Chief Operations Officer (COO) to maintain responsibility for the Shared Service’s annual cost targets, agrees funding and pricing with Federation stakeholders. Continuously enhances customer value through service improvements (effectiveness, efficiency & quality) and drives service innovations based on measurable indicators. Ensures qualification, motivation and development of her/his team members. Manages all vendor/supplier relationships related to the Shared Services organization. Ensures operations are fully compliant with Federation policies & procedures and statutory requirement. Establishes a collaborative environment with key internal customers / stakeholders building strong business partnerships.
Tasks and Responsibilities
Drives with the relevant stakeholders (e.g., Connect SOS Shared Services Centre Project Team) the design and implementation of the governance, financing and steering model of the Connect SOS Shared Service Center
Identifies uncertainties and finds solutions for the future setup of the Shared Services Centre (e.g., assumptions, key aspects)
Establishes a joint decision log for product owners in D365, ProDIGI and Funds management
Responsible for overall performance of the Shared Services Centre as defined within the Service Level Agreements (SLA’s)
Key sponsor for implementation of process and system enhancements to continuously improve service operations
Plans and defines performance goals for Shared Service operations in alignment with key stakeholders
Establishes and/or revises Shared Services policies and procedures to align with Federation and customer strategic direction, and with established SLAs
Responsible for Shared Services Centre annual budget (cost, headcount, etc.) and to ensure financial targets are met
Empowers and manages Shared Services Centre Team to cultivate a “customer service” focus and culture
Leads and coaches the team members, manages performance and motivation
Assure compliance with laws, standards and policies
Prioritize further development and optimization of products
If you are interested in this position, please send your detailed application in English by 8****th of January 2022.
Due to the high level of responses, SOS Children Villages can only respond to shortlisted candidates.
SOS Children’s Villages International, www.sos-childrensvillages.org/