Global Programs Coordinator

Overview

• Work Location: Remote globally; UTC±0 to UTC+3 time zones preferred; must overlap at least 3 hours daily with U.S. Eastern time zone

• Application Close Date: December 15, 2022

• Estimated Start date: January 16, 2023

• Department: Strategy & Programs

• Reports to: Senior Manager, Strategy & Implementation

• Terms: Full-time, one year initial contract

• Travel: Up to 10% international travel

• Level: 5

About HOT

Humanitarian OpenStreetMap Team (HOT) sits at the nexus of participatory mapping, community-led development, humanitarian response, open data and tech. With a talented and diverse team spread around the globe, HOT is an NGO which supports a dynamic global community of thousands of dedicated volunteers using maps and open data for humanitarian response and the Sustainable Development Goals. Working with humanitarian and development partners like the Red Cross, Médecins Sans Frontières, UN agencies, governments and others, the HOT community maps in solidarity with those affected by or at risk of disaster, contributing the maps and data aid workers need to do their lifesaving work.

In 2020 the work of the HOT community was recognized by TED’s Audacious Project, a collaborative philanthropic initiative that serves as a springboard for social impact on a grand scale, leading to an exciting new phase of growth. HOT is expanding its activities: opening four regional hubs and scaling up its support to local mapping communities with the audacious goal of mapping an area home to one billion people in 94 countries at high risk of disasters or experiencing poverty - mapping with communities before they are in crisis.

About the Role

The Strategy and Implementation (S&I) team leads on two key functions within HOT. The Implementation function oversees a portfolio of programs designed to execute on HOT’s strategy, coordinates and supports all implementing teams and communicates with the rest of the organization on execution of the strategy. The Strategy function, which we continue to develop & evolve, provides short-term analytic support to solve pressing problems within the organization. The first year of S&I focused on laying the foundations for success, and we’re now looking to continue evolving the functions to ensure they meet the most pressing needs of strategy implementation at HOT.

About You

You will be responsible for managing projects and processes in the Strategy and Implementation team. This role is critical in ensuring org-wide or cross-team projects and initiatives are well planned, managed and successfully executed. You will be responsible for coordinating multiple program plans and timelines, managing stakeholders and various interdependencies (risks, roadblocks, issues) to ensure implementation of such efforts are delivered on time and within scope. In order to be successful in this role, you should enjoy working in high-performing teams that drive the delivery of innovative and impactful programming for our partners and wider community. You should excel in solving problems using clear strategic and creative thinking that addresses the needs of colleagues, partners and relevant stakeholders. You are a committed self-starter who thrives in bringing clarity to ambiguity in a fast-paced working environment. You are comfortable with navigating different levels of the organization to influence or advise colleagues in varying capacities to ensure processes happen on time. We see this role fulfilling a crucial need in the organization over the next 1-2 years, and expect the role to evolve as the organization scales and new needs arise.

Responsibilities

• Coordinate S&I team’s projects and processes; this includes developing and maintaining work plans and timelines, tracking milestones and dependencies in various projects/processes, identifying key stakeholders & resources needed for execution (e.g. human, technology, financial) throughout project life cycles, scheduling meetings/workshops, etc.
• Coordinate organizational and team-level goal setting processes using OKRs on an annual and quarterly basis; this includes scheduling team/org-wide sessions, maintaining resources/guidelines through each quarterly & annual OKR cycle
• Help Sr. Manager, S&I in flagging improvements or needed changes in team-level goals and priorities, to ensure OKRs are measurable, specific and achievable
• Support on developing and leading co-creation sessions with team leads, staff, community groups and/or other stakeholders to identify challenges, convene solutions on problem statements and align on actions that center our users and delivery
• Support on identifying collaboration needs and opportunities across the organization in order to effectively drive alignment across HOT’s work
• Help to identify and manage risks, roadblocks, and dependencies across projects and processes through effective communication, prioritization and problem-solving skills
• Support on the consolidation, synthesis and development of HOT’s annual program portfolio, strategies and priorities to inform org-wide programmatic planning and implementation
• Work closely with the Sr. Manager of Strategy & Implementation to analyze program/process outcomes and translate into tangible action plans and next steps
• Play a key role in the coordination & consolidation of org knowledge (e.g. objectives, outcomes, learnings, impact, etc.) across peers from a portfolio lens/perspective
• Build and maintain strong relationships with colleagues and community members to keep informed on where we might have gaps, challenges or opportunities for program effectiveness

Qualifications

Essential

• At least 4 years professional experience, including at least 2 years experience in management consulting or program planning, management and execution
• Bachelor’s degree, or equivalent professional experience
• Passionate about HOT’s mission and social impact around the world
• Excited about organizational goal setting; experience in using OKRs
• Able to confidently navigate different levels in the organization to influence or advise stakeholders in varying capacities (i.e. from a community partner to HOT’s senior management team)
• Comfortable with a start-up like environment that is rapidly changing and requires work style that jumps in quickly and solves problems with little script if needed
• Broad cultural competency and experience working across countries and time zones
• Sense of humor, demonstrated empathy, and compassion
• Is tech savvy; very comfortable using Google Suite tools and workflows
• Fluency in written and spoken English

Desirable

• Project Management certification (or equivalent professional experience)
• Broad understanding of human-centered design skills, techniques and their application
• Comfortable designing and facilitating co-creation workshops, generating insights and presenting outcomes to various stakeholders (staff, leads, Senior Management Team)
• Thrives in developing visually appealing slide decks, updates, announcements, etc.

Are you missing a few of the technical skills listed? We would still like to see your application. While the skills above fit our vision of this role, we are open to those candidates with a strong knowledge foundation that are fast learners and highly motivated to close any skill gaps.

Compensation and Benefits

HOT values transparency and equity. All HOT compensation globally is set according to a framework detailed on our website. HOT also offers:

• Fully remote & flexible work arrangements
• Flexible public holidays
• Paid time off
• Home Office Allowance
• Healthy Staff allowance or group plan
• Learning & Development Opportunities
• Book Stipend
• Coaching Program supported by The Humanitarian Coaching Network
• Collaborating with a fast-growing, dedicated team who values humanitarianism, free, open-source, and accessible data

Equal Opportunity

We seek to recruit persons that reflect the diversity of the communities we work with. HOT does not discriminate on the basis of age, gender identity and expression, national origin, race and ethnicity, physical ability, religious or belief systems, political convictions, or sexual orientation. Further, HOT seeks to support the development and advancement of staff within the organization. Our staff includes people who are parents and nonparents, the self-taught and university educated, and from a wide range of socio-economic backgrounds, lived experiences, and perspectives on the world. HOT is an equal opportunity employer. We seek to live our values and promote inclusivity in all locations. All of our staff work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of all is valued and respected.

HOT is committed to diversity within our team, and recognizes our role in closing the digital divide, including identifying obstacles that certain groups face in developing skills needed for roles in the humanitarian & technology sectors. Women, nationals of developing countries, and members of other underrepresented groups are strongly encouraged to apply.

To Apply

Please complete the application by Dec. 15th, 2022 . Your CV/resume should not exceed 2 pages.  Below you will find some questions, please use HOT’s Living Strategy to answer them.

The selection process will consist of the following steps:

• Online Application
• Written Exercise/Assessment
• Panel Interview/s