Mercy Corps is hiring a
Location: Portland, ORPosition Status: Full-time, Non-exempt, RegularSalary: The salary range for this position is $40,000 - $42,667
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program / Department / Team
The mission of the Development department, along with Marketing & Communications, is to advance the organization’s strategic goals and support our worldwide team by raising flexible funds, profile and influence. The team encompasses several dozen dynamic professionals who possess a wide range of skills. We are gift officers, direct response fundraisers, web developers, marketers and media relations strategists. We are database managers, digital specialists, creative designers, storytellers and teachers. Most of all, we are passionate about Mercy Corps’ mission and believe a better world is possible.
Within the Development department, the Development Operations team provides critical support to fundraisers through gift processing, data management and analysis, and responding to donor inquiries. We process, record and acknowledge each private donation made to Mercy Corps while providing valuable data to other RD teams.
The Gift Processing Coordinator performs the processing of daily donations into Mercy Corps’ donor database, with a focus on mass market direct mail, online, and monthly gifts, ensuring that all data entry is done in a timely and accurate fashion. They work closely with the rest of the Development Operations team and Mercy Corps’ partner vendors to expedite problem solving and handling of complex gift and data entry cases. They manage and update constituent data to Mercy Corps standards. The Gift Processing Coordinator backs up and cross trains with the Senior Coordinator, Major & Special Gifts.
GIFT PROCESSING AND CONSTITUENT RECORD UPDATES
Downloads donation transaction reports and files from various software and data sources; organizes, validates, and manipulates gift data in Excel and imports into The Raiser’s Edge donor database, following precise processing rules and ensuring accuracy on a large scale.
Guarantees correct gift coding (amount, appeal, fund, etc.) and provides specialized handling for more involved gifts including donor-advised funds, IRAs, and gifts with premiums.
Works closely with a variety of Mercy Corps’ partner vendors, including telefundraising, donation processing center, and call center to communicate and help troubleshoot data and systems needs/issues.
Serves as point person for monthly giving data and requirements for all monthly giving gift processing and records standards. Processes monthly giving signups and amount upgrades through the website, direct mail and telemarketing campaigns. Validates and imports monthly gifts on a regular schedule.
Completes a variety of constituent and gift updates in The Raiser’s Edge including solicit code requests, deceased notifications, chargebacks, and refunds.
Effectively finds solutions to database problems that relate to gift and/or constituent records; provides expedited problem solving for complex gift and data entry questions from other team members.
Completes tasks at Portland headquarters office once per week (up to twice per week on occasion) including opening, sorting, and forwarding donation mail to Mercy Corps’ national donation processing center.
Maintains a working knowledge of all Development Operations data systems, including The Raiser’s Edge donor database, Blackbaud Merchant Services, ActionKit online database, Braintree payment processing system, and others as necessary.
Receives and processes payment card data in a PCI compliant manner; maintains familiarity with PCI requirements to support Development Operations processes.
Creates and maintains documentation related to policies and procedures necessary to fulfill the position.
Maintains donor confidence and protects Mercy Corps’ interests by keeping information confidential.
Provides back-up phone coverage for the Donor Services team, especially during times of heavy call volume.
Cross-trains with and backs up the Senior Coordinator, Major & Special Gifts, able to fill in for that position as needed.
Contributes to team effort by accomplishing other duties as assigned.
Reports Directly To: Development Operations Manager
Works Directly With: Gift Processing Team, Donor Services Team, and Mass Market Fundraising Team.
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
A successful candidate will be a versatile multi-tasker with the proven ability to organize and prioritize many urgent tasks, follow procedures, and meet deadlines. They will be committed to getting it right every time, creating procedures and documentation to replicate success with complex processes repeatedly. They will be interested in fundraising. They will have a demonstrated ability to communicate ideas, concerns and solutions with the Development Operations Manager and other team members of varied work styles. They will be able to work independently, and have demonstrated flexibility and creativity in planning and problem solving. A proven ability to learn quickly, take initiative and be accountable for results are important as well as an ability to understand the larger picture while remaining focused on the details, an even temperament, a good sense of humor and an awareness of and sensitivity to multi-cultural international development work.
Based in Portland, OR, United States. This position is expected to perform assigned tasks at the Portland headquarters office once per week (up to twice per week on occasion); otherwise, job responsibilities can be performed remotely.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
Covid-19 Vaccine Policy for US-Based Employees
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.
For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.